@KCBGroup Before speaking about gift campaigns can you resolve oustanding customer issues? Been following up on an internet banking password reset 4 a wk after being told it takes an hour #kcbwaittillyoudie
Your customer care is terrible.I have been trying for 3 days to get a simple internet banking password reset.Spoke 4 different staff (international calls) all promise one hour and beg for a good rating then nothing. Sent mails and ranted on tweeter still nothing.@KCBGroup
@KCBGroup Indemnity exists.am outside Kenya...sent reset forms via email and spoke to customer service yesterday who claimed it would be a one hour thing.still nothing unfortunately