Kevin Mwaura

[Kevin Mwaura @2dina3dworld]

@KCBGroup Before speaking about gift campaigns can you resolve oustanding customer issues? Been following up on an internet banking password reset 4 a wk after being told it takes an hour #kcbwaittillyoudie

[Kevin Mwaura @2dina3dworld]

Your customer care is terrible.I have been trying for 3 days to get a simple internet banking password reset.Spoke 4 different staff (international calls) all promise one hour and beg for a good rating then nothing. Sent mails and ranted on tweeter still nothing.@KCBGroup

[Kevin Mwaura @2dina3dworld]

@KCBGroup Indemnity exists.am outside Kenya...sent reset forms via email and spoke to customer service yesterday who claimed it would be a one hour thing.still nothing unfortunately

[Kevin Mwaura @2dina3dworld]

@KCBGroup .how long generally does one wait for an internet banking password reset.....feels like ages now

[Kevin Mwaura @2dina3dworld]

#Expo8 #jkuattechexpo #talii
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