3CX

A leading developer of a unified communications solution featuring call, messaging, video conferencing & live chat.

Our news

[3CX @3CX]

3CX V20 Update 10 is here! Our biggest AI release yet.

Ask ChatGPT or Claude questions about your phone system with MCP support, deploy more reliable AI Agents to handle customer enquiries, and run transcription and call summaries locally on your Mac mini with no per-minute costs.

Plus, enjoy improved firmware management, a pop-out dialer, easier conference calling and more.

Discover what's new and get ready to upgrade. More info in our latest blog.

Link in bio.

[3CX @3CX]

Where do callers go when your 3CX AI agent cannot respond? Test your backup route separately from Human Handoff.

More info in our latest blog. Link in bio.

[3CX @3CX]

More features for your 8SC 3CX license!

We're bringing advanced 3CX features to 8SC licenses, giving you access to more tools without increasing your license size.

✅ Advanced Data Connectors - 8SC PRO & AI Editions: Let you connect 3CX reporting data to PostgreSQL, Google BigQuery and Grafana for more detailed reporting and analysis.

✅ 3CX Onboard Transcription Server - 8SC AI Edition: Allows you to run your own transcription server. Available with V20 Update 10.

Previously reserved for 16SC+ licenses, these features are expanding to smaller installations.

More features. Same license size. Better value.

Compare 3CX editions for more info. Link in bio.

[3CX @3CX]

How much AI Server capacity do you actually need? Sizing your 3CX AI Server starts with understanding transcription workloads, processing speed and peak demand.

Learn how to calculate capacity, plan for growth and scale your AI resources as demand increases, without overinvesting in hardware from day one.

Read more in our latest blog. Link in bio.

[3CX @3CX]

Your next growth opportunity could already be in your customer base. As businesses grow, their communication needs change. For 3CX Partners, this creates new opportunities to deliver value through CRM integrations, AI tools, call reporting and managed services.

Regular customer reviews can help uncover new requirements, strengthen relationships and generate additional revenue.

Read our latest blog to discover how to turn existing customer relationships into new business opportunities. Link in bio.

[3CX @3CX]

📞 Start and manage audio conferences in fewer steps with the new Conference shortcut in the 3CX Web Client.

Bring customers and colleagues into one call, add participants as needed and manage the conversation from a dedicated panel.

Find out what's new in our latest blog. Link in bio.

[3CX @3CX]

Keep your CRM or helpdesk open and your call controls in view with the 3CX pop-out dialer for Chrome and Edge.

More info in our latest blog. Link in bio.

#3CX #VoIP

[3CX @3CX]

🚀 A new 3CX AI Server with V20 Update 10!

Simpler installation, easier PBX connectivity and support for Apple Silicon Macs alongside NVIDIA-powered Linux servers.

Find out what's changing and how to make the switch while keeping call transcription running.

More info in our latest blog. Link in bio.

[3CX @3CX]

What are customers telling you every day?

Every day, customers share valuable feedback during calls. But how much of it actually reaches your management team?

With 3CX AI Edition, turn customer conversations into actionable business insights using AI transcription, call summaries and sentiment analysis.

Connect your PBX to AI tools via the 3CX MCP Server to identify common complaints, lost sales opportunities and recurring support issues.

Less time listening to recordings. More time making informed decisions.

More info in our latest blog. Link in bio.

[3CX @3CX]

3CX V20 Update 10 RC2 has been released!

We're getting closer to the final release of V20 Update 10.

RC2 includes additional SIP Trunk Provider support and fixes for AI Agents, voicemail transcription, CRM integration and AI-generated summaries. Partners and customers can now test RC2 ahead of the final release.

Read more about the latest fixes and how to upgrade in our latest blog.

Link in bio.

[3CX @3CX]

What are your customers really telling you? 📞

Every day, customers share valuable feedback during calls. But how much of it actually reaches your management team?

With 3CX AI Edition, turn customer conversations into actionable business insights using AI transcription, call summaries and sentiment analysis.

Connect your PBX to AI tools via the 3CX MCP Server to identify common complaints, lost sales opportunities and recurring support issues.

Less time listening to recordings. More time making informed decisions.

More info in our latest blog. Link in bio.

[3CX @3CX]

One phone system. Three ways to add AI Voice Agents.

Whether you need a simple AI Receptionist or a fully customised AI voice application, 3CX gives you three options:

✅ Built-in AI Agents: Configure an AI Receptionist, Personal Assistant or Customer Service Agent without coding.
✅ AI Call Scripts: Customise call handling with scripts running directly on your 3CX Server.
✅ Programmable Extensions: Build your own AI voice applications with external integrations and full control over the logic.

With V20 Update 10, you have more flexibility to choose how AI handles your calls.

Which approach is right for your business?

Read our latest blog to find out. Link in bio.

[3CX @3CX]

3CX ENT+ is moving to AI Edition in January 2027. The transition is automatic, with no additional licence conversion costs and no loss of remaining subscription value.

✅Existing ENT+ licences convert automatically to AI Edition
✅ Remaining subscription value is preserved through extended licence time
✅ Active Hosted by 3CX subscriptions are extended accordingly
✅ More flexibility to choose your AI transcription provider or host your own AI Server

Using 3CX cloud transcription? You must configure an alternative before January 2027 to avoid service interruptions.

Read more info in our latest blog. Link in bio.

[3CX @3CX]

AI is creating new sales opportunities for 3CX Partners. But where do you start?

Focus on real business problems, not just AI features. From identifying customer needs to running AI pilots and building ongoing services, discover how to turn AI interest into practical solutions and new revenue opportunities.

Read more in our latest blog. Link in bio.

[3CX @3CX]

🏆 3CX has been named a SourceForge Fall 2026 Category Leader! Ranking among the top 5% of over 100,000 software products, this award reflects the positive feedback and trust of our users.

Thank you to everyone who shared their experience!

More info in our latest blog. Link in bio.

[3CX @3CX]

3CX Android V5.8 is out 🚀

Pick your outbound number, manage queue agents and chase abandoned calls, all from your phone. Requires V20 Update 10.

Link in bio.

#3CX #Android #VoIP

[3CX @3CX]

3CX iOS V5.8 is out 🚀

Translate calls live with Apple Intelligence, pick your outbound number and manage queues, all from your iPhone.

#3CX #iOS #VoIP

[3CX @3CX]

Choose the AI voice provider that fits your business. With ready-made 3CX Call Scripts, connect OpenAI, Gemini or Grok to your call flows while 3CX handles routing, transfers, directory access, voicemail and fallback.

Start with a sample and configure the voice agent around your requirements.

More info in our latest blog. Link in bio.

[3CX @3CX]

Congratulations to our 3CX Forum Top Contributors of Q3 2026! 🏆

A big thank you to everyone sharing their knowledge, answering questions and helping fellow community members.

See who made the top 5 in our International and National Forums and join us in celebrating this quarter's winners!

More info in our latest blog. Link in bio.