Bry

Tweets are my own.

[Bry @405Bry]

@SamsClub your AI assistant is incapable, and waiting 16 minutes to chat with someone about an escalation that I was promised follow-up "in a few hours" (12 hours ago) is ridiculous. Thinking I should switch to @Costco at this point.

[Bry @405Bry]

@InstacartHelp You have my DM. You can contact me.

[Bry @405Bry]

@Instacart You have completely unnecessary friction in your ordering process. Same-day delivery fee can’t be credited when the delivery is rescheduled to the next day, but I can cancel and start all over to avoid the fee. Not sure your service & fees are worth that effort.

[Bry @405Bry]

@Instacart @InstacartHelp Hey @instacart, your @instacarthelp teams needs help. Can’t find my acct or order that was placed and cancelled by your own team 2 hours ago - even with screenshots to verify. I give up on a positive outcome & thinking this was a good option for items I need while hospitalized

[Bry @405Bry]

@1800flowers @villagab @jim1800flowers 2+ hours on hold to hear “Angela Hoskins has ended the conversation” (ie hung up on me). In that time, your social dept reached out; hope the callback tomorrow really happens. You’ve lost my trust and business. -100 on net promoter score.

[Bry @405Bry]

@jim1800flowers @villagab @1800flowers 1 hour 20 minutes… nobodies answered. I’ve DM’ed and not received a call. Still waiting. @ftdflowers @Teleflora @UrbanStems would love to know how you provide better service for special days.

[Bry @405Bry]

@jim1800flowers @villagab @1800flowers currently on hold for 47+ minutes about a Mother’s Day order that was late, in poor condition, and unacceptable. Roses gone. Daisies broken. Filthy water. Second horrid experience in two months.

[Bry @405Bry]

@1800flowers Just sent you a DM with a contact number and order number. I’m not hanging up at this point. 1 hour and 12 minutes that “agents are standing by now.”

[Bry @405Bry]

@1800flowers Now would be great. Since I keep hearing someone is available at Adobe m over an hour in.

[Bry @405Bry]

@1800flowers I want to talk to someone. I’m at one hour and waiting.

[Bry @405Bry]

I’ve been hearing “our agents are standing by now, ready to assist you” for over 40 minutes.

[Bry @405Bry]

Don’t rely on @UberEats to actually fulfill your order or provide literally any support when it’s not fulfilled. Even if you are a paying @Uber #uberone customer. The value diminishes by the day.

[Bry @405Bry]

@UberEats why is there no option to provide feedback on the ordering experience? Your help option’s deliberately lead to a dead end when either the establishment or you didn’t fulfill your end of the agreement after an hour of waiting and an impromptu cancellation.

[Bry @405Bry]

@UberEats and @PecanLodge won’t even let you provide feedback on a restaurant when they accept your order , tell you it’s being prepared, then cancel unexpectedly after an hour wait. There’s simply no recourse.

Neither actually care about the customer though.

[Bry @405Bry]

@AmazonHelp Not at all helpful. Sadly, cancelling #amazonprime seems the best option since every other retailer can manage to express and uphold accurate shipping obligations more consistently.

[Bry @405Bry]

@amazon why is prime worth the price if only 50% of deliveries arrive in the promised shipping window? Third gift in three months now arriving after the date.

[Bry @405Bry]

I’d like to know how I set my preferences with @DisneyPlus and @hulu to never, under any circumstances, suggest or push a notification to me to watch anything specifically with @KimKardashian. I’m totally cool with anything else.

[Bry @405Bry]

@AmericanAir Sure, let’s “meet” in DMs. If only you were as quick with updates at the gates as you are to complaints on social media.