Hey @AirbnbHelp@BrianChesky, is it policy to demand 'visual proof' of a smell to honor AirCover? Support is using this as a loophole to deny a refund for an uninhabitable listing. 10-year guest, my anniversary ruined, and I’m done. Chase chargeback is next.
.@AirbnbHelp@BrianChesky Support just confirmed they are choosing "Host discretion" over their AirCover safety guarantees. Demanding "visual proof" of a chemical/sewage stench is a bad-faith loophole to deny a refund for an uninhabitable stay. #Airbnb#AirCover#ConsumerRights