5CA

Welcome to 5CA. We’re pioneers of work-from-home global CX in any language, anywhere, any time, for any of your customers.

[5CA @5CA_Global]

𝘗𝘭𝘢𝘺𝘦𝘳 𝘚𝘶𝘱𝘱𝘰𝘳𝘵 𝘔𝘦𝘦𝘵𝘶𝘱 𝘪𝘴 𝘣𝘢𝘤𝘬!

Click here for more information about the event: https://t.co/ab92VWR7ON

[5CA @5CA_Global]

This week, we're bringing you some insights from our very own #WFM Business Partner, Elsida Ujkaj.
#Workforce #management focuses on having the right people, in the right moment, with the right skills and the right costs. Play the video to learn how they do it!

[5CA @5CA_Global]

Happy Pride Month! 🎉
Here at 5CA, we value the diversity and varied cultures of the world, and we are proud to have many LGBTQ+ agents in our community. To celebrate, we've planned various activities, from a radio show and a lip sync battle to superfan quizzes and more!
#pride

[5CA @5CA_Global]

Are you ready for our latest Insider Insight episode?
Danilo and Fabian, our Senior Recruitment Leads, are here this week to give us #insights on how they made the job application process for 5CA simpler and smarter.
To learn more, play the video! 👇
#talentsourcing #recruitment

[5CA @5CA_Global]

A new episode of Insider Insights is here! Meet Sylvia, our Quality Team Lead.

Hear her #insights into the growth of our quality department and how they go the extra mile to provide high-quality service to all of our clients in the video!

#quality #remotework #cx

[5CA @5CA_Global]

Our next Insider Insight episode features our Training Operations Manager, Nikola Krneta. Nikola ensures every training session we create for our 5CA community is effective. How? Hit play and let the man tell you himself.

#cx #remote #learninganddevelopment #wfh

[5CA @5CA_Global]

It's almost the end of April, but we still can't shake off the feeling from the incredible QBR week we had at the start of it. If you haven't already, take a look at how it went in our official QBR aftermovie!
#QBR #CX #remotework

[5CA @5CA_Global]

October is #GlobalDiversityAwesomeMonth. To mark the occasion, we want to showcase all the diversity built into a WFH company like ours. How? By asking our community to share something we can all relate to - recipes for delicious food!

#community #culture #food #diversity #GDAM

[5CA @5CA_Global]

True to our gaming heritage, we've faithfully recreated our HQ in nostalgia-inducing 8-bit glory.

Our remote working agents can easily meet each other in the virtual office to catch up, hang out, and pet our Chief Bark Officer, Coco. 🐕

#gaming #remoteworking #WFH #remote #CX

[5CA @5CA_Global]

Customer experience plays a pivotal role in any organization.

This is why we care about providing our clients with the best possible customer support.

We're curious, what does "outstanding customer service" mean to you?

#customerexperience #customerservice #CX

[5CA @5CA_Global]

As part of last quarter's focus on health and wellbeing, we set about establishing a network of trusted contact persons.

Our network currently counts ten people, who are all ready and willing to be there for their colleagues.

#mentalhealth #wellbeing #mentalhealthawareness

[5CA @5CA_Global]

It's time to look ahead and get stuck into our next focus area- #empowerment and #ownership.

This quarter, we'll be creating content, running initiatives, and launching programs to empower our #community and help them take ownership of their #career and professional development!

[5CA @5CA_Global]

Did you know that 89% of consumers are more likely to make another purchase after a positive customer service experience, and 78% of customers have backed out of purchase due to a poor customer experience?

#customerexperience #customerservice #CX #customersatisfaction #customer

[5CA @5CA_Global]

What changes did your organization implement to its CX strategy following COVID-19?

#Covid #covid19 #wfh #remote #workfromhome #Cx #customerexperience

[5CA @5CA_Global]

We asked our CEO Otto van Haaren to look back on the success 5CA has had in the past 20+ years. Here's what he had to say:

#success #leadership #ceo #growth #motivation #management

[5CA @5CA_Global]

Our culture and community are the core of everything we do. That's why we've asked our community for their feedback and experience working with 5CA.

We're doing something right because this is what they had to say!

#employeeappreciation #Community #leadership #remote #WFH

[5CA @5CA_Global]

An inspiring quote by Wassi Arambatzis from our latest High 5 interview.

To find out what makes this 23-year industry veteran tick, read the interview by clicking the link below:

https://t.co/R9omzetdXC

#innovation #leadership #customerrelations #customerexperience #CX

[5CA @5CA_Global]

There are few places left that Wassi Arambatzis hasn’t yet signed a CX transformation deal or opened up a new market for international expansion.

To read more about Wassi's insights, read our latest blog:

#customerrelations #customerexperience #cx

https://t.co/R9omzeKPmc

[5CA @5CA_Global]

At 5CA, 95% of us work from home, so the impact of the past year didn't really change things for us.

As the world opens up, how are you feeling about your work environment?

#remote #remotework #WFH #workfromhome

[5CA @5CA_Global]

Seeing spikes in customer support means you’re doing something right. But how can you handle them without losing your mind in the process? 🤔  

#Cx #customerexperience #customersupport #customerservice

https://t.co/AOCM3owhqk