Adam Vondersaar

Lead Devops Engineer

[Adam Vondersaar @5SOS_Cali]

@1mnymknmills Apologies for the delay! What is the current status of your issue? If you already have an unresolved ticket, feel free to send us a direct message with the details. We’d be happy to take a look and get this sorted out for you as swift as possible

[Mnymknmills @1mnymknmills]

@UpholdInc #7181588 Locked out due to a changed phone number/2FA and have been waiting for weeks.

[Adam Vondersaar @5SOS_Cali]

@JewWishAshke Hi there, you can try more xrp compatible wallets like bifrost and Xaman to get more seamless flows and functionalities, regards.

[NoShtickJewishChick @JewWishAshke]

Who here knows of a crypto wallet where I can move my XRP to from UPHOLD. I dont like this forced image verification!!

[Adam Vondersaar @5SOS_Cali]

@Bill_Cay Hi William, apologies for this occurrence, what's the current progress on the processing. If you have opened a ticket previously and it remains unresolved, feel free to send an inbox with the details. Our team will gladly look into it right away for a swift resolution.

[William @Bill_Cay]

@matthew_mc51077 @UpholdInc I wish every other existing user would call them out for their horrible support service. They’ve really caused me a lot of distress.

[Adam Vondersaar @5SOS_Cali]

@Colon_G_ Hi, if this is the first time you are experiencing such error and you have tried a basic troubleshoot but it persists, shoot me an inbox or a follow so it can be looked into closely with the team for a swift resolution.

[Adam Vondersaar @5SOS_Cali]

@PhillipsIrina8 alright Phillips, I just followed you now, follow back and send me a message for the instruction guideline to navigate set this up if you don't have it available to you yet.

[Phillips Stephen @PhillipsIrina8]

@5SOS_Cali Thank you for reaching out. Yes, I meant XAMAN hoping to find somebody with some knowledge.

[Adam Vondersaar @5SOS_Cali]

@KKingB33 Do you hold any on uphold and you experiencing a lag or delay with that ?

[Adam Vondersaar @5SOS_Cali]

@PhillipsIrina8 Hi Stephen, by Zeman, do you mean the “Xaman wallet”, if that’s what you are referring to, there's a guideline to navigate that, be sure to shoot me a follow or an inbox for that if you don't have it available. Regards.

[Phillips Stephen @PhillipsIrina8]

Looking for somebody who’s used the Zeman wallet in the past. Need some help transferring XRP from Zeman to Uphold. Please connect with me and I’ll connect with you back. Thanks in advance.

[Adam Vondersaar @5SOS_Cali]

@Messiiahxo Hi, apologies for the lag, it’s is due to a recent surge in support requests. If you have an open ticket that still needs attention on your account, feel free to send a DM with the details. Our team will gladly look into it right away for a swift resolution. Regards

[Messiah @Messiiahxo]

Hey I’m having an issue where my account is restricted and money is locked in the account I’ve messaged support but to I get no contact back request #7134572

@UpholdInc @AskUphold

[Adam Vondersaar @5SOS_Cali]

@Tupoi46
I just followed you now, follow back and send me a message with the details for analysis with the team and resolution.

[Tupoi Kathleen @Tupoi46]

@5SOS_Cali Uphold since 23,Jul if I tap on crypto network where to put my wallet address … this will keep happening… I need an answer to this proble…..I have tried to send messages so many times on my ticket support, but I did not get any response. So help.

[Adam Vondersaar @5SOS_Cali]

@Cholo_BlaZe Apologies for the delay. What is the current status of the restriction? If you already have an unresolved ticket, feel free to send us a direct message with the details. We’d be happy to take a look and get this sorted out for you.

[Cholo BlaZe @Cholo_BlaZe]

Uphold restricted my account and has not reached back out to me about this since the 28th of July. Uphold contact me! @UpholdInc @UpholMarkets

[Adam Vondersaar @5SOS_Cali]

@IamMrOlive Hi Mr Olive, We apologize for the inconvenience. If you have an open or unresolved ticket regarding this, please send us a direct message with the details. Our team is ready to step in and help resolve this for you as quickly as possible.

[Adam Vondersaar @5SOS_Cali]

@Tupoi46 sincere apologies for this occurrence, what's the current progress on the processing so far now. Did you open a ticket and has it been attended to ?

[Tupoi Kathleen @Tupoi46]

@UpholdInc How will I solve this problem on my uphold it’s have been going to 2weeks now…..

[Adam Vondersaar @5SOS_Cali]

@Lloyd_Martin89 apologies for this occurrence, what's the current progress on the processing. If you have opened a ticket previously and it remains unresolved, feel free to send an inbox with the details. Our team will gladly look into it right away for a swift resolution.

[Lloyd Martin @Lloyd_Martin89]

@UpholdInc this is my ticket number. i have sent all the evidence you require through the ticket.

[Adam Vondersaar @5SOS_Cali]

@MiZ_LEAKS13 Resolved now?

[Adam Vondersaar @5SOS_Cali]

@jvonhunk Hi, apologies for this occurrence, what's the current progress on the processing. If you have opened a ticket previously and it remains unresolved, feel free to send an inbox with the details. Our team will gladly look into it right away for a swift resolution.

[Jason Vonhunk @jvonhunk]

@UpholdInc @ethereum What is up with your customer service? Holding my funds for 48 hrs without any explanation at all.

[Adam Vondersaar @5SOS_Cali]

@TombstoneFan76 Hi, apologies for this occurrence, what's the current progress on the processing. If you have opened a ticket previously and it remains unresolved, feel free to send an inbox with the details. Our team will gladly look into it right away for a swift resolution.

[I’m Your Huckleberry @TombstoneFan76]

@UpholdInc Five days ago I swapped crypto to USD on UpHold so I could transfer to my bank for a property closing. No warning, no communication, you have “restricted” withdrawals on my account. Support staff is an AI interface that doesn’t even address my situation. Ridiculous.

[Adam Vondersaar @5SOS_Cali]

@itsme3587 Sorry for the lag and delay. Our recent integrations have caused some network congestion. If basic troubleshooting didn't help, kindly shoot me an inbox or a follow. I’ll get right on this with the team to resolve it for you.

[Matt Hinkle @itsme3587]

Any particular reason I can't use my card to buy a game, @UpholdInc ?

[Adam Vondersaar @5SOS_Cali]

@Adrianmanarino9 apologies for the delay, what's the current progress report on your transaction ? If basic troubleshooting hasn't helped, Feel free to shoot me a follow or an inbox so it can be looked into closely with the team for a swift resolution.

[Manarino’s Burner @Adrianmanarino9]

@UpholdInc 12 hours my funds are still processing!!!! says execution time is 4 mins!!! wtf!! FIX THIS

[Adam Vondersaar @5SOS_Cali]

@Krisintheworld Hi Kris, apologies for the lag Could you give an update on your withdrawal status? If you're still facing delays, feel free to send an inbox so our team can look into it and help resolve the issue as swift as possible. Best regards.

[Kris O’Connor @Krisintheworld]

@UpholdInc @UpholdMarkets Why is my withdrawal still processing 7 hours later

[Adam Vondersaar @5SOS_Cali]

@Cryoto_Ghost23 What's the progress report on your withdrawal currently? If you are still experiencing any delay in particular do not hesitate shoot us a follow or an inbox so it can looked into closely with the team for a resolution. Kind regards.

[REKT_Capital @Cryoto_Ghost23]

What’s going on with @UpholdInc trying to withdraw and every thing is stuck in “processing”