@AlaskaAir booked a room through you via @rocketmiles Card was charged a month ago but hotel has no record of us on the day we’re checking in! FINALLY 1.1/2 hours later it’s confirmed. Ridiculous! Back and forth with me calling to get it straight.
@rocketmiles this is not good. We booked a room with you for tonight. Card was chargers last month. We can’t get into our room as the hotel doesn’t have our confirmation. Called twice, 1 1/2 hours later we’re still not in our room.