@Nedbank I am disappointed by the service provided by you and the steps your staff is taking to resolve the incidents and I don’t understand how can you have customer service agents dialling through out the night without any BO Agent how does that work
Manager phoned to tell me the exact same thing I was told the advisor so basically I’m currently stranded at mall texi’s going home are finished I’m hungry @Nedbank what you gonna do about the fact that I’m sitting here from 15:00 and it almost midnight now with no one assisting
I than told the lady that I’m stuck at the mall the R300 was for me to get home I don’t have any cash on me she than told me her manager will that was around 20:30 waited another 30 min had to call again in order for the manager to phone me again
I phoned again around 19:00 and spoke to another advisor who than told me that the escalation was logged but the back office closed 16:30 there’s nothing they can do to get me the cash I’ll have to wait for BO to sort out the issue within 24hrs
@Nedbank I than asked the advisor to give me SLA cause right now I don’t have any money that R300 was for fare for the week so if I don’t get that money today I won’t be able to go home not go to work to work
tomorrow agent failed to provide an SLA but continue with escalation
@Nedbank call centre agent didn’t know what happened and why i didn’t receive the SMS with the code he than raised an escalation for the back office to sort out the problem that was around 15:40 I must wait for their call as they will phone me once the issue is resolved
@Nedbank I am currently stranded at the mall simply because i tried to send money to myself but didn’t receive the code to withdraw it from the ATM, I ran to the branch but but everyone was dizzy AF ended up being advised to phone their call centre
@ChrisExcel102