Mohammed Sahil Akbar

[Mohammed Sahil Akbar @94sahil]

@ACTFibernet SHITTY CUSTOMER SERVICE. WiFi is not working for over 20 hours and no technician has been assigned. Multiple calls and everyone disconnects and no one has fixed this yet. Very close to switching.
RESOLVE ASAP
TICKET SR10280475714804

[Mohammed Sahil Akbar @94sahil]

@ACTFibernet such a shitty customer service. WiFi is not working for over 20 hours and no one is resolving on a priority. They either disconnect calls or say a technician is assigned and then no one comes. Very close to switching providers. FIX THIS ASAP
Ticket SR10280475714804

[Mohammed Sahil Akbar @94sahil]

UPDATE: no resolution yet and received the same generic response from @united on Twitter too.
Highly unprofessional and bad service where they are not honoring to what was promised. I still have my flight cancelled and the new booking is even more expensive.

[Mohammed Sahil Akbar @94sahil]

@united I'm extremely disappointed with the service received. Wanted to reschedule flight and was told that I would get 226.4k miles back if I canceled. However, I only received 70k miles and flight is canceled. I spent over 5 hours with customer service and got no resolution.

[Mohammed Sahil Akbar @94sahil]

@united, all your agents provided were generic responses and kept suggesting I contact them again. I refuse to waste more time explaining the situation.

I demand a complete refund of the promised 226.4k miles and for you to maintain good service for loyal members

[Mohammed Sahil Akbar @94sahil]

@united, please review my chat logs where I confirmed multiple times with your agent about the 226.4k miles refund. They assured me, but now I'm not being honored. This is unacceptable. #UnitedAirlines