After everything that went down with @Artlist_io, I’m definitely not renewing. I’m done with them for good — feels like a total scam.
If anyone sees this, please drop some better platform recommendations. Would really appreciate it!
There apparently is supposed to be an "Artlist Help Center," but the "Contact Us" link that should open a form isn't working. I sent my refund request to [email protected] and got a reply saying:
"To protect your privacy and keep your account secure, it’s important to contact us through the Artlist Help Center. This provides a secure environment for sharing account details and helps us assist you more effectively."
The link in that email just leads right back to the dead end in their Help Center.
I really do hope this is not some elaborate scam where they tricked us into paying for a subscription under false pretenses and are now making it impossible to cancel and get a refund.
I bought a year of unlimited Seedance 2.5 on @Artlist_io for $500.
The unlimited part lasted one day, which is an unusually ambitious interpretation of annual.
Artlist explained that unlimited generations had caused performance issues. They offered extra credits or a full refund, presumably because a small pile of tokens is what infinity looks like after capacity planning.
I chose the refund.
My support ticket is now marked solved. The subscription is still active. The money has not returned. So everything has reached a peaceful resolution except the customer, the service, and the money.
I genuinely admire the efficiency. Most annual subscriptions need months to complete the full emotional arc. This one managed purchase, euphoria, betrayal, bargaining, and grief in roughly 24 hours.
So I made a short anime about it...
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