The food was cold and the order was also incomplete (received 16 rotis instead of 19). And the customer support is very poor the don't have any customer care no. For the customers. Customers are asked to mail them the issue on the support mail which is never resolved. @Swiggy
@AmazonHelp But the offer of screen replacement was provided by Amazon not by samsung and Amazon confirmed it to me on call as well. They accepted that they provided the offer. You cannot decline it now by telling me the policy of your warranty. Because this offer was never by samsung.
Bought a Samsung Galaxy M31 phone last year with one-time free screen replacement for one year. One month still pending of the warranty period and the screen is damaged.
It's been almost 4-5days of me asking for support to claim the warranty but all I get is,
@AmazonHelp I've talked to them. They sent me to you. Both of you are just making me go to one another. Kindly, sort it out and tell me the right step to take.
That my phone is under warranty period. IDK who's responsible for this or how I'm supposed to get help even. Cause they're just making me go places and shift my help request to one another.
@amazonIN@amazon@AmazonHelp Would you please like to elaborate how to get help?