@AnthropicAI: "Fin" support bot β user friendly - disconnecting and leaving me hanging. No connection to a person, or email timeline. Max plan doesn't deserve live support? Staff show online when not... π, make your own support bot, I've used "Fin" other places π
@DarioAmodei
If you use iCloud, know this: it may not work the way you think. And if it fails, getting real help may be harder than you expect. @Apple, please help. The clock is ticking.
I've been an Apple user since I was 12. I've run my music school on Apple's ecosystem for 22 years. I'm a shareholder. And right now, I'm racing against a 30-day deadline to recover a decade of lost data from iCloud. Here's what happened:
I've written directly to Tim Cook, Eddy Cue, and Apple PR. I've outlined what I need and what I'm doing to escalate. I don't want a public fight. I just want what's mineβwhat I paid for and spent years creating.
The deadline: ~Dec. 7th is 30 days from the incident. If remaining data gets permanently purged before Apple assigns engineering resources, everything could be lost forever.
I've consulted forensic data recovery specialists. Even they were unable to make sense of why this happened or offer a solution. They had no explanation for how a local crash could wipe cloud storage. Only Apple can investigate their own systems.
3 weeks later, Apple's Senior iCloud technicians have restored only a fraction of my filesβnone of them what I need. They won't connect me with engineers. Won't give me a disk image. Won't explain how a local crash could wipe cloud storage.
What's gone: Custom CRMs built over 10+ years. Client databases. Financial records. Tax filings. Incorporation docs. Marketing materials. Personal files. Even recipes I've collected as an amateur chef. A decade of work and personal history.
Nov. 7th: My Mac maxed out RAM. I force quit apps, emptied Trash, restarted. The system appeared to reinstall macOS. When it finished, everything was goneβnot just locally, but from iCloud too. The cloud that was supposed to protect me.
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