ABa Quality

Provider of bespoke #mysteryshopping & #customerexperience tools. Passionate about making the world a happier one – for us, our customer and customer's customer

[ABa Quality @ABaQuality]

😱🎃Service shouldn’t be scary!🎃😱

Find out how we can help at https://t.co/UlksvYsPXb

#getintouch #Halloween #customerexperience #CX #mysteryshopping

[ABa Quality @ABaQuality]

On #WorldSmileDay 😃we want to recognise the role that Mystery Shopping plays in the commercial landscape.

Read our latest article to find out how the UK ranks on the @MSPA Smiling Report and how Mystery Shopping can help👇

https://t.co/oYBEHG3Obz

#MysteryShopping #CX

[ABa Quality @ABaQuality]

Day 4 @instituteofcs #NCSW2023 and today's theme is Driving Sustainable Growth.

Organisations need to provide information and choices that nudge the customer toward environmentally positive choices, while still delivering an excellent customer experience.

#ESG #MysteryShopping

[ABa Quality @ABaQuality]

Day 3 of @instituteofcs #NCSW2023 and today's theme is Customer Service as a Profession.

As the Company Owner Kate Jacobson has over 30 years’ experience within the industry, read our Q&A with Kate here 👇
https://t.co/gStXWudZ6F

#MysteryShopping #CX #CustomerService

[ABa Quality @ABaQuality]

Day 2 of #NCSW2023 and Tuesday is Service with Respect Day.

Join @instituteofcs in supporting their vital campaign and legislation to protect all customer-facing workers from hostility and abuse.

Be the difference and #Bekind - smile first to make the world a happier place😄🌎

[The Institute of Customer Service @instituteofcs]

All service workers deserve our support & respect, which starts with creating a safe working environment free from physical/verbal abuse. Show your commitment by displaying the logo on your social media, website & emails.

Free resources available here👇
https://t.co/jbVo5djQmr

[ABa Quality @ABaQuality]

🎉National Customer Service Week is finally here🎉

We are excited to celebrate #NCSW2023 in conjunction with @instituteofcs.

We have a full week of activities and exercises planned to celebrate customer service and focus on the latest CX trends - lets go! 👍

#NCSW2023 #CX

[ABa Quality @ABaQuality]

Our ethos comes not from doing what is expected, but from doing what is right; caring about individuals, the environment, and genuinely trying to make the world a better place.

Read our latest article to find out how we work with our Mystery Shoppers.

https://t.co/aW6BQWNmFR

[ABa Quality @ABaQuality]

We were delighted to attend this year’s Gatsby themed @BentsGardenHome Charity Ball in aid of motor neurone disease association @mndassoc.

It was a great night in support of a fantastic cause – we hope the auction was a record breaking one!

[ABa Quality @ABaQuality]

Get your entries in now for the Best Customer Experience category at the UK Customer Satisfaction Awards 2024!

Submitting an entry is free and a great way to reflect on the practices and processes you have put in to place to offer the best Customer Experience.

Good luck!

[The Institute of Customer Service @instituteofcs]

We are delighted that @ABaQuality is again sponsoring our UK Customer Satisfaction Awards 2024 as category sponsor for the Best Customer Experience.

Submit your entries here to showcase your exceptional service and commitment to customer satisfaction👇
https://t.co/5H6Wb57Wdu

[ABa Quality @ABaQuality]

UK Customer Satisfaction Index is out now - download it for free! These results (lowest since 2015) show that Customer Experience needs sustained focus and investment.

We offer all types of CX measurement tools - get in touch to find out how we can help.

https://t.co/uigAtEslNx

[ABa Quality @ABaQuality]

Following recent Mystery Shopping activity we donated purchases to @TrussellTrust.

They are an amazing charity who run 1300 food banks and campaign for change to end the need for them.

Click the link below if you'd like to donate or offer your support.

https://t.co/OWFkUnhAU0

[ABa Quality @ABaQuality]

Entries are open for @instituteofcs UK Customer Satisfaction Awards 2024🎉

As a sponsor, we are excited to announce we will be presenting the award for Best Customer Experience 🏆

Showcase your commitment to service excellence and submit your entry by 16th Oct 2023 - good luck!

[ABa Quality @ABaQuality]

@Dogs4Rescue You’re very welcome ❤️

Thank you to Emma and everyone @Dogs4Rescue for the fantastic work and dedication to rescuing dogs in Greater Manchester (and other areas).

A great charity run by great people!

Henry 🐕 says “Hi” he was the latest dog one of our Directors adopted. Xxx

[ABa Quality @ABaQuality]

"In all we do, we strive to make our world a happier one.”

And, nothing makes us happier than seeing these wagging tails!🐕 🦮 🐕‍🦺🐩

For every assessment we carry out, we make a donation to charity, and this time we’ve donated to the amazing @Dogs4Rescue

[ABa Quality @ABaQuality]

Mystery Shopping embeds consistency in service delivery which leads to an increase in sales.

'Sales Through Service' case studies three industries where an operationally focused Mystery Shopping programme resulted in increased sales.

https://t.co/5vFB5qPmLA…

#MysteryShopping

[ABa Quality @ABaQuality]

Day 2 has begun at the @MSPAEurope conference 2023 opened by Václav Šojdel. Really enjoyed David Butruille’s key note presentation looking at AREAS and customer centricity. Also a great update from all the continents on the latest opportunities across the globe @mspa_ap @MSPA

[ABa Quality @ABaQuality]

Here we go…looking forward to the opening day of the @MSPAEurope conference 2023 kicked off by Luis Duarte - The Human Asset Driving Operational Excellence.

[ABa Quality @ABaQuality]

@instituteofcs latest #servicewithrespect survey suggests the mounting abuse directed at customer-facing staff is causing a retention crisis - 44% of employees contemplating leaving their roles as a consequence.

Please show your support for this campaign and spread the message!

[ABa Quality @ABaQuality]

Florrie, one of our Experience Advocates, attended the Chester Business show by @HashtagEventsUK .

Talks by, @StevenJInnes1 @ianjpreston57 Preston and Geoff Nicholson were super informative.

Great to speak to people about how CEX Programmes can be used by businesses. 🕵️‍♂️🛒🛍️

[ABa Quality @ABaQuality]

6 reasons why you should consider Mystery Shopping.

Get in touch to find out how we can help your organisation develop, improve, and enhance your customer experience.

🕵️‍♂️#MysteryShopping #customerexperience #CustomerService 🛍️