@ScottIr82369706 This is very worrying to hear, Scott. We would like to investigate this and see what we can do to help. We can also see you contacted us on Facebook, so we have followed up with your there asking for more information. We look forward to hearing from you soon. Thank you.
@faddie28 Hello Fahad, thanks for reaching out. I'm sorry you are disappointed with the service you have received. Please send us a direct message with your full name, vehicle registration number, and details of your complaint so we can look into this for you. Thank you.
@Lainaling Hi Laina, we're sorry to hear you've been having difficulty reaching the branch. We can appreciate how frustrating is. Please send us a DM with some more information and we'll be more than happy to look into this for you and see how we can help. Thank you. ๐
@d3yhx Hi Andy, thanks for reaching out. I'm sorry to hear this has happened. Could you please send us a DM with some additional information, including your full name, vehicle registration number, and contact details?
@brucemcconachie Hi Bruce, we can see our Customer Service team issued their response to you. We are sorry to hear you remain unhappy on this occasion. Thank you.
@Leeds6969 Hi there, I'm sorry to hear you didn't have a great experience. I would like ot look into this further. Can you send a DM with your registration, contact details, and the branch involved? Thank you!
@DavidRHowson This is worrying to hear, David. We understand the frustration this is causing. Please send us a DM with a full outline of what has happened and we can see what we can do to help. We look forward to hearing from you! Thanks.
@ntcncgefxa Hello, thanks for getting in touch. I'm sorry to hear you've been kept on hold. Could you please send us a direct message with your name and car registration number? We'd be happy to contact the branch on your behalf and look into this for you.
@championlurker Hi, we're sorry to hear there has been a bit of a wait for your car to be checked. We understand this must be worrying. You are welcome to send us a DM with more information and we can make sure the branch contacts you with any updates. Thank you.
@Macnessie Hi Garry, we're sorry to hear this. We understand how frustrating this wait is. We would need to check with the branch what type of appointment was booked. Feel free to send us a DM with your registration, contact details and the branch and we look into this for you. Thank you.
@Glenorchil Hi there, We're sorry to hear you've had this experience. Please feel free to DM more details if there's anything we can help with. Alternatively, you can contact our Customer Services team on 0141 648 1088 or [email protected], they'll be happy to assist. Thanks.
@charleerowes Hi, we regret that we couldn't offer an earlier appointment. We're experiencing high demand and are working to accommodate all customers. You're welcome to DM your details and we can ask the branch to contact you directly, although we cannot guarantee an earlier booking. Thanks.
@leoncupra7 Hi Graeme, thanks for your reply. Our service team at the branch will be best placed to provide accurate information regarding this. You are welcome to send us a DM and we can make sure you are given a call back to discuss this. Thank you.