Crafty

[Crafty @ACraftyOne]

@British_Airways I have just sent you a dm and have got an AI bot response.

[Crafty @ACraftyOne]

@British_Airways I phoned up the day before my flight to check my baby’sbooking was linked. It didn’t work when we got to turn airport. Then for operational reasons you split us up even though we had booked seats and had a baby and a 3 yr old. All ground staff weren’t helpful.

[Crafty @ACraftyOne]

@British_Airways The complaint is for both as you split my family up on the way out and screwed up our booking. It doesn’t seem your customer services cover any issues as they completely ignored it….

[Crafty @ACraftyOne]

@British_Airways This is a bit disappointing, none of my concerns have been addressed and my booking home hasn’t been sorted.

[Crafty @ACraftyOne]

@British_Airways How do I stop this happening on the way back as our booking as it a different ticket. If I phone up they are going to tell me it is fine, when it isn’t going to work at the airport.

[Crafty @ACraftyOne]

@virginmedia I asked for a deadlock letter. You said you would respond and you didn’t. Why didn’t you?

[Crafty @ACraftyOne]

@virginmedia why did you send this as you had no intention of fulfilling???

[Crafty @ACraftyOne]

@virginmedia That is exactly what you advised for me to DM you. Hard to hide when my screenshot is above. Just to clarify for the ombudsman. Did you say I would have a deadlock letter by yesterday? Please check the screenshot above.

[Crafty @ACraftyOne]

@virginmedia So what you are saying is to ignored the DM that was asked for by you, which would have helped get my dead lock letter that you promised? Well done on doing absolutely nothing.

[Crafty @ACraftyOne]

@virginmedia But why did you promise something you couldn’t deliver and ignore my DM

[Crafty @ACraftyOne]

@typesfaster What a dumb post. Lived here 20 years. Have Tags, Rolex’s and Ultras never been robbed. Been to two offices, three bars and dinner today all had aircon, stop your click bait.

[Crafty @ACraftyOne]

@virginmedia You mean you ignored it? As I didn’t get a reply. I have now emailed Lutz Schelur now as I have wasted so much time not getting anywhere.

[Crafty @ACraftyOne]

@virginmedia and here we are today. Radio silence from your exec team no deadlock and letter plus further incompetence with my complaint. Sending me the same response back does not magically solve the issue.

[Crafty @ACraftyOne]

@virginmedia Look at your DMs that I sent to you early in the week.

[Crafty @ACraftyOne]

@virginmedia I tried that the other day and like everything you have done nothing. You said I would get a deadlock letter yesterday or today.

[Crafty @ACraftyOne]

@virginmedia All I want is a deadlock letter. As need to take this to the ombudsman

[Crafty @ACraftyOne]

@virginmedia another day and still no deadlock letter…. Only asked 6 times now

[Crafty @ACraftyOne]

@virginmedia Yesterday when you ignored my request for a deadlock letter and sent me the same reply when I specifically requested certain information.

[Crafty @ACraftyOne]

@virginmedia I doubt it. Even emailed your ceo and executive office. I got nothing. So seems that the issue comes from the top. Appalling