Yes I agree.
@etihad customer service is BAD, heartless and no emotions. I bet they just copy paste the answers even with your very specific questions.
@ADU_king7@etihad@SingaporeAir@cathaypacific Be very very careful, @etihad refused to onboard me and since a year they refused to refund my ticket, their guest relations is a total failure and they are so good in manipulating, I’ve been waiting since a year for my refund and they are just ignoring me
❌ Etihad (@etihad) needs to improve:
1. UX/UI - if client will have no other option, then no need to put “review and confirm” button
2. CS - need to improve how CS handles their clients (really low quality vs @SingaporeAir@emirates@cathaypacific)
@ADU_king7 Should you need any further assistance, please continue the conversation on Instagram as first discussed there to avoid duplicate conversations on the same concern. Thank you. *Aya
Don’t worry @EtihadHelp@etihad - I got it very clearly that you will NOT be helpful. I am just sharing my experience.
Saying “minor” change is not very client-friendly and not respectful of your clients. Some thoughts went into picking the flight time and thus, the airline.
@ADU_king7 I can see that we have replied to you via Instagram on this minor change in flight time. Feel free to join us back there should you have any further concerns. Thanks. *Aya
DISAPPOINTING EXPERIENCE with @etihad - first time booking with them
Two main issues where @SingaporeAir and @cathaypacific did better (based on my experience)
1. They changed the schedule of my flight WITHOUT notifying me.
2. I CANNOT cancel or reschedule for free
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