AKASH

[AKASH @AKASH733254]

@Ronz007india @anandmahindra Can't even imagine that people like us who give preference to Make in India are being fooled by our so called Indian Companies. If true, it's a scam. Is this the freedom given by @Mahindra_Auto to it's dealership. It's blatant murder of faith.

[AKASH @AKASH733254]

Thanks Miss Zeba Khan for all the assistance @OneAssis

[AKASH @AKASH733254]

Thanks a ton @OneAssist_Cares @oneassist_in for attending to the grievance and refunding amount of Rs 20499/- back to me. Greatful to you.

[AKASH @AKASH733254]

@MiIndiaSupport @Dexter_Bane @XiaomiIndia @OneAssist_Cares @XiaomiIndia for last 14 months equipment on Mi extended warranty is at your service center for repairs. No repairs/replacement/compensation has been paid till date. Settlement offered by @oneassist_in and promised on your site can be seen in the pics. HOW IS IT EVEN JUSTIFIED?

[AKASH @AKASH733254]

@OneAssist_Cares @SaurabhChamoli8 @XiaomiIndia You already have my contact. Customer service representative called up and like last 14 months mentioned that you are still checking with insurance partner. To my surprise she pretended as if @OneAssis is not aware that equipment is at Service Center for last 14 months.

[AKASH @AKASH733254]

@OneAssist_Cares @pranabnair83 @XiaomiIndia Can you elaborate how concern is related to a different brand when you were insurance service provider as per @XiaomiIndia site

[AKASH @AKASH733254]

@OneAssist_Cares @pranabnair83 @XiaomiIndia Can you elaborate how concern is related to a product from another brand when you were the service provider? Great work @XiaomiIndia and @OneAssist_Cares. One Assist should be ashamed for stealing hard earned money of consumers and just palming of responsibilities.

[AKASH @AKASH733254]

@MiIndiaSupport Hi, as asked by you, I have already forwarded my mobile no. Sharing my invoice with you.

[AKASH @AKASH733254]

@OneAssist_Cares Thank you for assuring that you are looking into the matter. Your customer care executive has requested 24 hrs time. Hope you are able to resolve the issue.

[AKASH @AKASH733254]

@MiIndiaSupport I hope you have recieved undermentioned message

[AKASH @AKASH733254]

@MiIndiaSupport Already connected with you via DM yesterday as suggested, however no reply till now.

[AKASH @AKASH733254]

@MiIndiaSupport @Xiaomi as a user I also apologies for having trusted your brand based on false promises reflected on your site. Multiple requests to repair/replace/reimburse have gone unheard. No reply on NCH from your company displays the importance of Indian Consumers and helplines. @consaff

[AKASH @AKASH733254]

@SonOfDayanand @XiaomiIndia @OneAssist_Cares There is no service it's all exploitation

[AKASH @AKASH733254]

@ArjunMehta26065 @XiaomiIndia @OneAssist_Cares Yup I am repenting bro. During COVID times didn't had much of the options. Never expected that company like Xiaomi will have this type of response.

[AKASH @AKASH733254]

@rohit911353 @MiIndiaSupport So that people don't come to know that they are not doing anything other than lip service

[AKASH @AKASH733254]

@OneAssist_Cares @XiaomiIndia Multiple messages message mentioning complaint is being worked upon and one day to my surprise complaint closed as matter was resolved. No compensation/replacements, equipment at Service Center for 14 months and complaint resolved. What a mockery of Indian consumers

[AKASH @AKASH733254]

@OneAssist_Cares @XiaomiIndia When I didn't recieve equipment, I approached your customer care and Xiaomi. I was told equipment will be repaired in 10 days as spare part was not available. I recieved multiple messages from your customer care which mentioned that now spare parts are available.

[AKASH @AKASH733254]

@OneAssist_Cares @XiaomiIndia Finally somewhere in last week of Feb 23 technician from Xiaomi customer care turned up and took the equipment to Service Center for assessment and repairs.

[AKASH @AKASH733254]

@OneAssist_Cares @XiaomiIndia I had purchased Vaccum Mop P from Xiaomi India site in May 21 with one year extended warranty. In Feb 23, when equipment stopped working I approached Xiaomi India for repairs who after couple of days directed me to One Assist to raise complaint as extended warranty.