82% of customer-contact employees reported facing #rudecustomers.
“Deviant behavior of these customers disrupts service encounters, decreases other customers’ overall #servicesatisfaction, & damages the service companies’ financial performance.”
https://t.co/aSm1XUe5Gr
Having a clear, concise chain of command is more important than companies realize.
#Strategicadvisory basics may cover organizational charts, but #scaling businesses requires more advanced knowledge.
We break down how in this AMP article: https://t.co/PAtdaTCnUb
Sadly, #rudeclients are becoming a norm rather than a rarity these days.
#Disrespectful clients not only hurt you (studies show links to depression, anxiety, frustration, & more) but also the bottom line.
What do you do when faced with a rude client? https://t.co/aSm1XUe5Gr
As with every decision, there are pros & cons to choosing a #consultant from the Big 4. Let’s look at some of these to help you see why you might consider hiring a #Deloittealternative like #AMPlify to better fit your needs.
https://t.co/vuJRnCvHOi
We live in a fast-moving world that can be demanding & cut-throat, especially in the corporate arena.
That’s why kindness & compassion stand out like a lighthouse signal amid all the competition & expectations in the #workplace.
https://t.co/Zi79J5Ihhb #Kindness#Compassion
When it's time to start hiring a great #consultant, there are many possibilities. The kneejerk reaction is to look to the “Big 4” firms (Deloitte, PwC, KPMG, & EY) to fill your needs, but have you ever considered hiring a #Deloittealternative?
https://t.co/vuJRnCeEMi
While no business is expected to never make a misstep along the way to #success, there are #commonpitfalls in #decisionmaking processes. Let’s look at some of the most dangerous ones, so you can avoid them and up your decision-making game overall. https://t.co/lg4RmbTibS
Have you ever heard the term "people don't quit jobs, they quit bosses"?
Do you believe that's true? Give us 👍 if you do and tell us your bad boss story.
#leadership#badboss
When you’re a #consultant, people expect you to be an expert, of course.
They also want your recommendations to work.
So, if you advise them to do something, you better know what you are talking about.
If you don’t know the answer, don’t lie!
https://t.co/XVpTI8xaKn
The change will be rapid and multidirectional, so an adaptive approach to strategy. Innovating means choosing the right vehicle for a journey through three dimensions: Change, Confidence, Growth.
#infographic Source @Gartner_inc rt @antgrasso#innovation#strategy
Let’s talk about #trust.
In particular, how important it is for executives to be able to trust their teams.
A lack of trust in the #workplace on any level is #toxic.
What are your thoughts on empowering your team through trust?
https://t.co/2drWhBZYsu
Are you #activelylistening to your clients?
Active listening means you can’t just glaze over everything your client has told you & then do whatever you want. You need to #collaborate with your clients to know their needs & wants.
Ready to learn more? https://t.co/XVpTI8wCUP
We've recently been thinking about the characteristics that create the best #consultants since several younger people have contacted us for advice on what they need to succeed in #consultancy.
Here is our list; what would you add? https://t.co/v97SUfAqW8 #GreatConsultants