Andrew 🧲 Langhorn

CFO at 🧲 Magnet Monster | I post about how to level up your agency's financial & operational strategies, AI, marketing & hypnosis.

[Andrew 🧲 Langhorn @AMagnetMonster]

After you rebooked us on a flight tomorrow, this has now been officially cancelled (2 x cancellations). I have sent you further DMs as it is literally impossible to reach you via phone and there is still ongoing ambiguity on what the process and procedure is to follow next. Thank you @emirates & @EmiratesSupport

[Andrew 🧲 Langhorn @AMagnetMonster]

@emirates @EmiratesSupport we are unable to contact you by phone, and have had no response to email. Your app has deleted our booking information for our flights from March 1st, and there is no intuitive way to transfer that cancelled booking to a new booking. There is no clarity on the process of how to transfer or rebook or book a flight to know if you’re even in the queue for a flight. Please respond asap.

[Andrew 🧲 Langhorn @AMagnetMonster]

@Michael_Fattori @hub_support17 Good luck! I think it’ll be a waiting game just one day at a time - see how things pan out.

[Andrew 🧲 Langhorn @AMagnetMonster]

@barristermwk @EmiratesSupport @emirates @emiratesupport Same position here. Only a much earlier flight. Have no idea if meant to pay for another flight or wait for instructions. Bit worrying all details vanish from the app.

[Andrew 🧲 Langhorn @AMagnetMonster]

@Michael_Fattori @hub_support17 No response yet from Emirates. Ignore the other fake accounts I was trying to say that I’d DM’d the official support channel. Relatively new to X

[Andrew 🧲 Langhorn @AMagnetMonster]

8. Referral Ask
Happy subscribers = best promoters.
Time it after 2+ months.
Frame it as an invite, not a push.
We often pair with a small reward.

Want these built into your Klaviyo?

DM “Audit” for a free Klaviyo review.

[Andrew 🧲 Langhorn @AMagnetMonster]

1. Welcome to the Club
Instant personalization.
Highlight product benefits, explain the subscription model, and set expectations.
Lays the groundwork for long-term retention.

[Andrew 🧲 Langhorn @AMagnetMonster]

7. Subscription Win-Back
When someone cancels, don’t give up.
Trigger a reactivation flow with:
- Usage stats
- Loyalty perks
- Personalized offer
We’ve reactivated up to 14% with this.

[Andrew 🧲 Langhorn @AMagnetMonster]

Most DTC brands treat subscribers like one-time buyers.

Here are 8 email flows we design for our top subscription clients proven to reduce churn, boost LTV, and keep renewals frictionless 👇

[Andrew 🧲 Langhorn @AMagnetMonster]

Promotions should come after the relationship is built not before.

Want help rewriting your post-purchase flows?

DM “Audit” for a free Klaviyo review.

[Andrew 🧲 Langhorn @AMagnetMonster]

The most obvious post-purchase email?

It’s also the most neglected and it's killing your retention. 👇

Here’s the usual flow:

You buy a new phone case.
2 hours later: “20% off your next order!”
Next day: “Check out our bestsellers!”
You hit unsubscribe.

[Andrew 🧲 Langhorn @AMagnetMonster]

“How to keep your case looking new for longer.”
“3 hidden features on your phone you’re not using.”
“Best accessories that work with your case.”

These types of emails build trust.
And trust builds repeat buyers.

[Andrew 🧲 Langhorn @AMagnetMonster]

8. Sunset Flow: “Should we break up?”

If they reply “no,” you’ve rekindled the relationship. If they say yes—clean list, no hard feelings. Win-win.

Want us to design flows like this for your brand?

DM “Audit” for a free Klaviyo review.

[Andrew 🧲 Langhorn @AMagnetMonster]

Most ecommerce brands chase the sale. The smart ones build community.

8 email flows we use to turn buyers into brand believers 👇

1. Welcome Flow: Add a “What should we launch next?” email.

[Andrew 🧲 Langhorn @AMagnetMonster]

6. Replenishment Flow: Add a “How do you use [product]?” email.

Opens the door for discovery, tips, and repeat purchase nudges from the community.

7. Newsletter Flow: Feature a customer Q&A monthly.

Keeps your list fresh and positions your buyers as the heroes of your brand.