Alessandro Orchini

[Alessandro Orchini @AOrchini]

@tapairportugal It took 10 months but, as per EU law, we have now received a full cash refund of our cancelled trip, proving TAP claims on refund policy wrong. We thank the #Schlichtungsstelle Öffentlicher Personenverkehr - #Verbraucherschutz - for putting the due pressure on @tapairportugal.

[Alessandro Orchini @AOrchini]

@toppledwagon @KevzPolitics Many thanks, it's reassuring. We also got tested there on monday at 1pm, so i guess tomorrow morning at this point. Enjoy your stay, and thanks again for the heads up.

[Alessandro Orchini @AOrchini]

@toppledwagon @KevzPolitics Glad you made it through! Enjoy your time here

[Alessandro Orchini @AOrchini]

@toppledwagon @KevzPolitics Thanks for the info. We got tested on Monday, I guess one more day, sadly. May i ask if you got tested publicly or privately and at what time you received your results? We are still hoping to be able to jump in the sea today...

[Alessandro Orchini @AOrchini]

@gisbarbados Hi, we arrived Saturday in barbados and are now waiting our test results for 48 hours. We are stuck in a resort and our stay in Barbados is not really as expected. What can we do if the results keep not arriving?

[Europäisches Verbraucherzentrum Deutschland @EVZ_Deutschland]

@HardcastleKaren @AOrchini @tapairportugal Even though @tapairportugal offers you a voucher, you are entitled to refund of the ticket price if the airline has cancelled the flight (EU regulation on air passenger rights). Contact them again to ask for a refund. Keep all emails you exchange with the company

[Alessandro Orchini @AOrchini]

@EVZ_Deutschland @HardcastleKaren @tapairportugal We have contacted them multiple times. When they answer, they insist in offering only a voucher. I have all e-mails/PM that I sent to @tapairportugal and their replies, what next? They are using customers as a credit service, which is disgraceful. @TAPair_Lawsuit

[Alessandro Orchini @AOrchini]

@tapairportugal Dear @tapairportugal, your DM states that you offer only vouchers. I already said I don't want a voucher. In accordance with EU Regulation on Air Passenger Rights, you must offer cash refunds (not only vouchers) for cancelled flights. #europeancommission @EVZ_Deutschland

[Alessandro Orchini @AOrchini]

@tapairportugal @Antonoaldo EU law obliges air companies to offer a cash refund (not a voucher) to passengers whose flight has been cancelled, no matter the reason. You have cancelled my flight and are ignoring my 1 month old complaint and request of cash refund #TroubleWithTAP

[Alessandro Orchini @AOrchini]

@EU_Commission: @tapairportugal is not complying with EU law (Article 5 of EC261) by not offering passengers of cancelled flights a cash refund of their trip. Do we passengers need to start a @TAPair_Lawsuit or are there other ways to claim our money because of #troublewithtap?

[Alessandro Orchini @AOrchini]

@tapairportugal @tapairportugal: no, your refund policy is not aligned with the @EU_Commission legislation. I believe this is the main market you operate from. See attachment for the regulation. Failure in offering refunds will cause the start of a @TAPair_Lawsuit. #troublewithtap

[Alessandro Orchini @AOrchini]

@dreynders @EU_Commission @YlvaJohansson @ThierryBreton @EU_Consumer @SKyriakidesEU @AdinaValean @tapairportugal For the sake of completeness, attached is the "information provided through the private message on the 10th of May". @dreynders, I am sorry but I do not feel that #consumerrights are protected, @tapairportugal is ignoring everyone. Is a @TAPair_Lawsuit needed?

[Alessandro Orchini @AOrchini]

@dreynders @EU_Commission @YlvaJohansson @ThierryBreton @EU_Consumer @SKyriakidesEU @AdinaValean This was on May 13. On May 18 @tapairportugal insists that their refund policy (vouchers ONLY, no cash refund offered) is aligned with the appropriate legislation - https://t.co/b7yjxk9HuB. How can #consumerrights be enforced @EU_Commission? Recommendations are nice, but.

[Alessandro Orchini @AOrchini]

@tapairportugal ...I'd like to remind TAP that all customers are entitled to a full refund of all cancelled flight, regardless of the reason of the cancellation, as per Art. 5 of the EU Passenger Rights Regulation. https://t.co/Jo65kDkQoz

[Alessandro Orchini @AOrchini]

@tapairportugal @tapairportugal: no, your refund policy is not aligned with the @EU_Commission legislation. I believe this is the main market you operate from. See attachment for the regulation. Failure in offering refunds will cause the start of a @TAPair_Lawsuit. #troublewithtap

[Lawsuit against TAP Air Portugal EU Rule violation @TAPair_Lawsuit]

*RE-TWEET*: We're gathering evidence for TAP Air Portugal lawsuit - Follow us, tag: #TroubleWithTap

#tapairportugal has violated
1) its own transport conditions
2) @EU_Commission regs
3) @USDOT regs

These regs explicitly clarified:
REFUNDS not vouchers apply, even with #COVID19

[Alessandro Orchini @AOrchini]

@EU_Commission: @tapairportugal is not complying with EU law (Article 5 of EC261) by not offering passengers of cancelled flights a cash refund of their trip. Do we passengers need to start a @TAPair_Lawsuit or are there other ways to claim our money because of #troublewithtap?