You’re on the deck of the Titanic.
Are you going down eating broccoli, or are you going down doing rails of cocaine off the ship deck and drinking champagne?
Just take Jeremiah Love and Ty Simpson 😘
Not impressed with the speed of American Airlines free WiFi. When I had to pay it was much faster. Pages are very slow loading. Not good for business travelers who need to work.
Special night for the University of Arizona! Congratulations to Tommy Lloyd, his staff and all of @ArizonaMBB Such a terrific run this season. Tremendous
Leader for Arizona Hoops! Final Four Bound! So happy for the Arizona fanbase #BearDown
Airlines charged travelers 20x normal fares to escape the Middle East last week. Dubai to Istanbul: $1,737. Same route last March: $210.
Thousands of stranded travelers needed help rebooking. Etihad’s response: fill out a manual form or call your travel agent… so you can talk to a human.
This is after years of AI investment and marketing from every major travel brand on the planet.
When the actual crisis hit, humans handled it. The AI was nowhere.
This is exactly the point. AI is a research tool. A content tool. A visibility tool. It is not a crisis management system.
It is not a booking engine. It is not a replacement for a person who picks up the phone.
Hotel operators who’ve been sold on AI chatbots handling guest communication should pay attention.
The technology works great when nothing is wrong. The moment something goes sideways - weather, cancellations, a stranded guest - your guest doesn’t want a bot. They want human.
Build AI into your content and research stack. Keep empathic humans in the guest relationship. This is true hospitality.
"They love ball here. I went on a walk this morning around campus and there's no telling how many people stopped me to talk ball."
- Self on today's atmosphere
Tariff refunds? "I'll believe it when I see it."
The money is already spent and leveraged against more national debt.
𝐇𝐨𝐭𝐞𝐥𝐬 𝐟𝐞𝐞𝐥 𝐭𝐡𝐢𝐬 𝐝𝐢𝐫𝐞𝐜𝐭𝐥𝐲:
My new Homewood Suites by Hilton construction costs jumped 20% from tariffs on steel, aluminum, lumber and materials.
𝐆𝐨𝐯𝐞𝐫𝐧𝐦𝐞𝐧𝐭 𝐦𝐚𝐭𝐡:
Collect tariffs ✓
Spend 3x the amount ✓
Promise refunds ✓
Add to national debt ✓
That tariff money isn't waiting in a vault. It's been allocated, spent, and leveraged twice over.
𝐇𝐨𝐭𝐞𝐥 𝐫𝐞𝐚𝐥𝐢𝐭𝐲:
Construction contracts already signed. Material costs already absorbed. Financing already adjusted for higher budgets. Opening timeline already delayed.
𝐆𝐨𝐯𝐞𝐫𝐧𝐦𝐞𝐧𝐭 𝐫𝐞𝐟𝐮𝐧𝐝 𝐭𝐢𝐦𝐞𝐥𝐢𝐧𝐞:
"Checks coming soon" = 18 months, 47 forms, and a federal agency that doesn't exist yet.
Meanwhile, hotel operators absorbed the pain and moved forward. I don't want to hear about another PIP for 10 years.
Well, damn.
7th round pick. great season in 98. Part of a front 4 of Swann, Rice and Wadsworth. Injuries and contract squabbles kept the group from staying together.
Mark Smith, Vicksburg native and former NFL star, dies at age 51 https://t.co/y6jvVQ0QM3