@ZurichKotak Filed a policy cancellation request weeks ago (Ref: 20869401 / ZKGI-020-869-401, Policy: 262069881600). No resolution since your 27-28 Sep reply. Your chatbot gave a non-working number, and your 'customer care' line isn't helping either. This isn't acceptable service
@ZurichKotak I need a resolution. Your chatbot Jia just loops without giving a working path know the status or to connect with an Agent who understands what i am saying, Can someone from your team actually call me, or share a direct line to a person who can close this?
@Paytmcare Hi @Paytmcare I spoke to the airline they said they will refund back the airline charge to paytm in 24 hrs, thank you for follow up, your representative called me. She said I will get back the amount once airline refund to paytm