Jay ✊ 🏳️‍🌈🇿🇦🇵🇸

Devoted bacon specialist. Infuriatingly humble gamer. Coffee aficionado. Extreme reader. Lover of bread.

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@vumatel why is fiber in Roodekrans dropping every 5min?

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@Eskom_SA "coal operations went sub-optimal following adverse weather" did you seriously try to use "coal is wet" as an excuse?

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@CityofJoburgZA So why do we already have 0 water in the west? Last time I checked it was not the 13th yet? Or is this just knocking off early so no one has to work on Friday?

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@KimNixx @CityPowerJhb Ah.. A return to the classic excuse.. The old reliable cable fault. Why are the cables faulty?

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@vumatel @webafrica we have been down for an hour now and not even an update, citypower has better communication than you lot?!

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@vumatel once again we are down for no reason in the West rand. Is this another case of no Internet for the entire night?!

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@webafrica It took 12 hours to issue this notice

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@webafrica @vumatel Will providing you with my email actually fix this widespread issue or is this just an attempt to making me feel like something is happening?

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@webafrica @vumatel what's up with fiber out in Roodekrans tonight? Why are we down?

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@webafrica @vumatel no Internet in Roodepoort since +-22:20, zero updates for almost 9 hours at this point. This is pathetic customer service and can't be considered "best effort" which is in breach of our customer agreement and should now result in compensation for the down time

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@vumatel Are you going to just ignore this like your support staff have done so for the last two weeks?

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@vumatel how long does it take to release a line from the previous resident? I have been waiting two weeks and my isp keeps saying they are waiting on you lot

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@Vodacom111 I can not DM you as I you only allow verified users to DM

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@Vodacom111 who do I speak to with regards to getting a fiber line released?

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@CityPowerJhb why is the power off again? We spent the day off for "maintenance" yet you can't seem to restore after maintaining.. So what did you actually fix?

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@vumatel @webafrica This is actually proving to be some of the worst service to date. I feel like I am dealing with citypower at this point

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@vumatel @webafrica has told me there is no ticket number as they are contacting through their brand manager. You are welcome to dm for further information as I am getting real tired of this back and forth getting nowhere

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@vumatel So it's been more than a week already and I am still waiting. Everyday I contact my isp and they say they are waiting on you and have escalated many times

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@CityPowerJhb you couldn't even keep the lights on in Helderkruin for 10 hours after us not having power for more than 2 days?

[Jay ✊ 🏳️‍🌈🇿🇦🇵🇸 @ASCIIcat_Jay]

@CityPowerJhb Do we as residents need to come baby sit? Since we were told that 1 cable would be repaired by sunrise, now it's late afternoon