Ann Summers Customer Services

Need help? 👉 Go to 👈 Live Chat is available on our support portal 7 days a week, 0900-1800.

[Ann Summers Customer Services @ASHelpMe]

@MyApocalypse_ Hi, 

Thanks for getting in touch with us, 

Sadly, We closed our Stirling store on Saturday 20th April 2024 If you have any further questions please let us know. 

Many thanks, 

Jade

[Ann Summers Customer Services @ASHelpMe]

@highonow Hi M,​

Thank you for getting in touch and we're sorry to hear you're unable to place an order on our website.

We do have some suggestions that may enable you to place the order successfully.

Please try the following:

• Clear cache
• Using an alternative device/browser
•...

[Ann Summers Customer Services @ASHelpMe]

@krisc334 Hi Kris,

On our website, customer services, there should be a widget in the corner.

If you click on this, it will take you to our live chat.

We hope this was helpful.

[Ann Summers Customer Services @ASHelpMe]

@krisc334 Hi Kris,

Thanks for contacting us, how can we help?

[Ann Summers Customer Services @ASHelpMe]

@rubykelb @AnnSummers @very , 

Thank you for your reply. 

May I ask what order numbers you have in regards to Ann Summers please? 
As if you do not have anything, you may have to contact Very. 

Many thanks, 
Elliott.

[Ann Summers Customer Services @ASHelpMe]

@rubykelb @AnnSummers @very Hi . 

Thank you for your reply back. 

This would be part of your Very email confirmation. 

The order ID should start with DS -. 

Please let us know if you need anymore help with this return. 

Many thanks, 
Elliott.

[Ann Summers Customer Services @ASHelpMe]

@rubykelb @AnnSummers @very Hi Kelly, 

Thank you for getting in touch about returning this order. 

You can create a returns label through EVRI here: (https://t.co/zw6hCxtfYm)

You'll be sent a QR code that they can scan at one of their parcel shops and print the label off so you don't have to pay the p...

[Ann Summers Customer Services @ASHelpMe]

@CariCherr Hi Cari,

We won't be able to receive a DM however you can DM us on other social medias such as Messenger or Instagram.
Alternatively feel free to email us.

Many thanks,

Mia

[Ann Summers Customer Services @ASHelpMe]

@AftonMcKeith Hi Afton, how can we help?

[Ann Summers Customer Services @ASHelpMe]

@Chelsea51475842 Hi, 

Thank you for getting in touch about returning this order. 

You can create a returns label through EVRI here: (https://t.co/UJ2IqoJ4ve)

Please put the retailer name as AS Ltd. You'll be sent a QR code that they can scan at one of their parcel shops and print the label ...

[Ann Summers Customer Services @ASHelpMe]

@unknown499099 Hi, thank you for getting in touch. Please can you DM us directly and we will be happy to help you further. Thank you.

[Ann Summers Customer Services @ASHelpMe]

@_LW123 Please DM us and we can assist you further,

[Ann Summers Customer Services @ASHelpMe]

@Unaydizzy Please contact us directly via email or out live chat service through our website

[Ann Summers Customer Services @ASHelpMe]

@Unaydizzy Hi Liz, we've just sent you an email regarding your complaint. We hope this helps and please get back to us if you need any further assistance

[Ann Summers Customer Services @ASHelpMe]

@Lyndsey_JaneC Hi Lyndsey,

Thank you for getting in touch.

We are really sorry that your return got rejected.

We would be more than happy to look into this for you, we just need some order details.

If you wouldnt mind moving this to email and providing your email, or contacting us on sup...

[Ann Summers Customer Services @ASHelpMe]

@94bellababy Hi Bella,

Thanks for getting in touch with us.

We are so sorry to hear that you have received a faulty item and you seem to have problems with this product.

If you could kindly provide us your email we will get in touch and try resolve this for you.

We look forward to hear...

[Ann Summers Customer Services @ASHelpMe]

@Cami_D_x Hi Cam,

Thanks for contacting us.

We are sorry you haven't received an update.

Please can you use our live chat function or email us at [email protected] and we will happily look into this for you.

Many thanks.

[Ann Summers Customer Services @ASHelpMe]

@laikaasg Hi Laika,

Thank you for getting in touch.  

We're really sorry that you've received multiple emails and understand how frustrating this may be.
We’re aware of a technical issue with our customer ordering system and have raised this with the software supplier as a matter of u...

[Ann Summers Customer Services @ASHelpMe]

@ItsJadeOffic Hi, thank you for getting in touch. Please can you email us on [email protected]. Many thanks.

[Ann Summers Customer Services @ASHelpMe]

@Sophie_emma_17 Hi Sophie, thank you for getting in touch with us. Please email us at [email protected] so we can assist you further. Many thanks,