Ayan Sen

[Ayan Sen @ASen37334774]

@HavellsCare360 I had DM d all relevant details, but you kept going round and round in circles. All you did were to intimidate the technician who disclosed your product's inherent fallacy and cover up with falsehood. You should be really ashamed of yourselves.

[Ayan Sen @ASen37334774]

@havellsindia We have a 1200 mm Stealth Neo BLDC wood mist model fan which was purchased in 2023. Recently the fan started jerking and failed to start. On visit, Havells technician said that the sensor needs to be replaced which costs 1950 rupees (+350 rupees service charge).

[Ayan Sen @ASen37334774]

@HavellsCare360 If you are unable to make a proper sensor for BLDC fans, then either you try to learn from the likes of Atomberg or put a disclaimer on your product stating that the sensor needs replacement every three years. At least Customers can make a conscious choice.

[Ayan Sen @ASen37334774]

@HavellsCare360 Instead of acknowledging the fault, you tried pressurising your agency who sentbthe technician to figure out why he disclosed the truth to the customer. I think you should be ashamed for such acts.

[Ayan Sen @ASen37334774]

@HavellsCare360 I believe all details were shared over DM, but you couldn't provide any satisfactory answer and chose to stay silent to my follow up messages. As I understood talking to your technicians and managers that you have an issue with the sensors in your fan.

[Ayan Sen @ASen37334774]

@KentROSystems @maheshguptakent It would be rather ungrateful if I didn't complete this circle of trust and share some moments for you to cherish(hope this doesn't dent your belief that Customers are at your mercy once they buy your product). Wish you all the best in fleecing customers.

[Ayan Sen @ASen37334774]

@KentROSystems We had been a satisfied customer of Kent for almost 16 years (we have a Kent Pearl and a Kent Grand). The units are serviced by Kent technicians. However, it really saddens me to see the constant deterioration in your product quality.

[Ayan Sen @ASen37334774]

@KentROSystems @maheshguptakent Day 6 of follow up(in addition to the one month of unsuccessful follow up with Kent Customer support): Any update?
I believe your silence is the best acknowledgement of how you have descended into a customer fleecing business.

[Ayan Sen @ASen37334774]

I am wondering how a product which was so good in the past can deteriorate so rapidly. Honestly, I don't have any hope from Kent as repeated emails to [email protected] as well as [email protected](escalation matrix) resulted in false promises and no resolution.

[Ayan Sen @ASen37334774]

informed that the RO membrane has become weak leading to this problem. We spent 7000 rupees in servicing in December 2025, and within 6 months we need to spend another 3700 rupees again for membrane replacement. That too our daily usage of RO is for about 8-9 liters.

[Ayan Sen @ASen37334774]

@Airtel_Presence I haven't received any DM yet.

[Ayan Sen @ASen37334774]

@airtelindia Can you let me know how to raise grievance for Airtel xSafe surveillance camera? The unit is not working and repeated calls/messages to [email protected] or [email protected] or 9860998609 has yielded no results over the past 10 days. Very frustrating.

[Ayan Sen @ASen37334774]

@AmazonHelp You don't have to solve my query. Just try to acknowledge the problem which I am sure many others are facing as well. Try to stop such malpractices. Marking incorrect delivery status and thereafter asking to wait for 24 hours is not only inconvenient, but shows malafide intent.

[Ayan Sen @ASen37334774]

@amazonIN Is it now a standard practice in Amazon to falsely mark a package as delivered when in reality it is not? Keeps happening with seemingly every delivery. On reporting, the automatic message states that it may be delivered by the end of the day. What can be reason?