AVFC Support

The official account for the Aston Villa ticketing team. Account monitored 9-5 Mon-Fri & match days. For retail queries, please contact @AVFCStore.

[AVFC Support @AVFCSupport]

📖 Our matchday guide for today is now live and can be found on the link below. ⏬

https://t.co/U4t7Cq755B

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[AVFC Support @AVFCSupport]

💜 Get ready for kick-off, Villans!

It's not long until that famous anthem rings around Villa Park once more. Make sure you're inside the stadium and in your seat with plenty of time for the pre-match build-up, the tifo display and the team taking to the pitch.

Bring your voices, get behind the boys, and let's make it 3/3 in the Champions League! 🦁

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[AVFC Support @AVFCSupport]

🚪 Turnstiles are open!

Villa Park is ready for another European night as Aston Villa take on Viking FK.

Make your way into the stadium, find your seat and get settled in plenty of time for the pre-match build-up.

The Villa Villan is back again tonight as well - don't miss the tifo and pre-match atmosphere. Get to your seat before kick-off! 🦁

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[AVFC Support @AVFCSupport]

🦁 Get ready to give the boys a proper Villa welcome!

The players are due to arrive from 6:30pm ahead of tonight’s match. Head towards the Trinity Forecourt area, find your spot and make some noise as Unai Emery and the team arrive! 💜

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[AVFC Support @AVFCSupport]

If you have saved your ticket to your app by clicking on it before the game, then you will be able to open the app with no internet connection.

If there is limited connectivity, then the app will try to open for 10 seconds before defaulting to offline mode - in this mode you will still be able to access your ticket as long as you've previously saved it to your app.

If you face issues with the app or your ticket not opening fully at the turnstile, connect to the free stadium Wi-Fi and you will be able to access your ticket.

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[AVFC Support @AVFCSupport]

A few reminders to help make your visit as smooth as possible...

📱 Download your ticket in the Official Aston Villa App before setting off. If it isn't showing, try logging out and back in.

🚶 Allow extra time to reach your turnstile, with construction work affecting routes around the stadium.

🎒 Bags must be no larger than 20cm x 15cm x 5cm. A bag drop is available on the corner of Witton Lane and Station Road for £10 per item, and you can also book online at https://t.co/diUss8uOpj

🍻 The Sports Illustrated Warehouse is now open, but please note the Trinity Marquee will be closed for this fixture.

Turnstiles open at 6:30pm. Plan ahead and get down early! 🦁

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[AVFC Support @AVFCSupport]

Supporters are advised if you have previously accessed your ticket in the app, your ticket will remain stored on your device even when you are offline.

If you haven't previously accessed your ticket and don't have signal, you'll need to move to an area with better reception to download it.

We strongly recommend downloading your ticket in advance.

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[AVFC Support @AVFCSupport]

ℹ️ Supporters are reminded of the clubs prohibited items and bag policy.

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[AVFC Support @AVFCSupport]

⚽ Start your matchday at the SI Warehouse.

The Sports Illustrated Warehouse opens at 5pm. Enjoy food, drinks and live music from True Adventures, with live sport on the big screen before the VillaTV build-up gets underway.

You’ll also find a range of food vendors in the Upper and Lower Plaza, including Aston Villa Foundation’s Kerbside Cobs.

See you there 🦁

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[AVFC Support @AVFCSupport]

🎒 Aston Villa is now operating a bag drop facility for all fixtures played at Villa Park. The bag drop facility is located on our Witton Lane car park where Witton Lane meets Station Road.

The storage fee is £7.50 per bag and you can find out more information and register your bag(s) at https://t.co/lirpcq7GJY.

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[AVFC Support @AVFCSupport]

How to use tickets on matchday -

App ticket

When you arrive at the stadium, access your ticket via the official Aston Villa app and hold your phone, screen facing towards the reader, against the barcode scanner at the bottom of the turnstile reader. Please note, each ticket is single-use and cannot be transferred after entering the stadium.

NFC ticket

When you arrive at the stadium, access your ticket via Apple Wallet or Google Wallet, and hold your phone, screen facing towards you, against the contactless reader at the top of the turnstile reader. Please make sure your phone isn't locked when you hold it against the reader, if you have any problems, you may just need unlock your phone and try again. Please note, each ticket is single-use and cannot be transferred after entering the stadium.

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[AVFC Support @AVFCSupport]

🚨 Ahead of tonight's UEFA Champions League match against Viking FK at Villa Park, the club would like to advise supporters of the following ticketing information to ensure everyone enjoys their visit to our stadium.

🎟️ Fans will need to provide one of the two specified ticket types to gain entry to the stadium - access tickets in our official Aston Villa mobile app or download to Apple / Google Wallet for NFC entry.

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[AVFC Support @AVFCSupport]

🚨 If you are unable to download your Viking FK ticket to your mobile wallet via the Aston Villa app, it is advised for you to update the app by deleting and re-download this on your device.

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[AVFC Support @AVFCSupport]

🚨 Prior to tonight's UEFA Champions League match against Viking FK, supporters are advised to remove any expired passes from your Apple / Google Wallet before adding tonight's ticket to your wallet.

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[AVFC Support @AVFCSupport]

🚨 Fans are reminded that tickets for today’s Subway Players Cup fixture at Turf Moor can be purchased via the link below. Alternatively, tickets can be purchased from Burnley's Ticket Office which is located on Harry Potts Way and open from 10am till half time.

📅 Wednesday 21st October, 19:00 Kick off

🎟️ Away Fans are advised to book in Block 6

https://t.co/vsOTvwDCar

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[AVFC Support @AVFCSupport]

📱 New to in-app tickets? We've got you covered.

All match tickets are now issued in the Official Aston Villa App only.

Your tickets will be fully secure and in-line with proposed changes introduced by the Premier League.

- You can see your tickets for all upcoming fixtures.

- You can easily manage tickets for you and those in your network.

- Forward and resale functions are available in the app.

ℹ️ Further information, including FAQ's can be found below. ⏬

https://t.co/ehlyrvDjsu

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[AVFC Support @AVFCSupport]

🎟️ Once you have purchased a ticket, the match will appear in the "Tickets" section of the app.

For security reasons, we will not distribute QR codes within the app until 3 hours before the game.

If your ticket doesn’t just appear, simply log out and log back into the app.

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[AVFC Support @AVFCSupport]

When first using the new version of the app, you may see a message saying 'Oops something went wrong'.

This happens if we need to verify your identity - if this does happen - please log out and log back in again as this will complete the registration process.

Further information and FAQ's can be found here: https://t.co/ehlyrvDjsu

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[AVFC Support @AVFCSupport]

If you cannot attend a game, you can forward, or list your ticket for resale via the Aston Villa app.

Go to "Tickets", tap on the game you cant attend and then select either "Forward" or "Resell."

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[AVFC Support @AVFCSupport]

👕 Get kitted out for Europe!

Make sure you visit the Villa Store to explore our bespoke Champions League apparel, exclusive Viking merchandise and the dedicated Villa Villan collection.

Plus, we've got a special matchday offer for you:
🏆 Europa League Winners T-shirts for just £1 - Spend £50 or more in the Villa Store and claim one of our special-edition T-shirts, as worn by the squad after our historic triumph in Istanbul.

Available in adult and junior sizes, while stocks last. T-shirts are redeemed at the checkout and subject to availability.

Get down early and make sure you don't miss out!

#AVFC

[AVFC Support @AVFCSupport]

🚨Supporters are advised to arrive early to Villa Park tonight ahead of our UEFA Champions League match against Viking FK.

Please ensure that you are match-day ready and have your ticket downloaded into your mobile wallet or the Aston Villa app open with your ticket to avoid any delays.

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