AVerMedia Tech Support

Our office hours are 9:00 to 18:00 (GMT+8). Monday through Friday.
Contact support team:

[AVerMedia Tech Support @AVerMediaAssist]

🚨 AVerMedia & Nintendo Switch 2 Support 🚨
Some users report issues capturing with AVerMedia devices on Switch 2. We’re investigating & will share updates ASAP.
🔧What to try first: Turn off the HDR on the Switch 2 and see whether it works normally.

[AVerMedia Tech Support @AVerMediaAssist]

@Harleen_Fae Hi, we recently updated our support system, which may have caused some past inquiries to appear as newly received tickets. We apologize for any confusion. If your issue has already been resolved, no further action is needed. Thanks for your understanding.

[AVerMedia Tech Support @AVerMediaAssist]

@RomireTV @AVerMedia Hi, we recently updated our support system, which may have caused some past inquiries to appear as newly received tickets. We apologize for any confusion. If your issue has already been resolved, no further action is needed. Thanks for your understanding.

[AVerMedia Tech Support @AVerMediaAssist]

📢 Streaming Center Update:
✅ Zoom & drag preview controls
✅ Custom HDR tone mapping (P010 format)
✅ Screenshot + fullscreen mode
✅ Custom hotkeys
✅ Real-time stream quality indicator
🎥 Full details in our latest video: https://t.co/oowiDIGbvf

[AVerMedia Tech Support @AVerMediaAssist]

@GameTakerGaming Thanks for the reply. We'll need more information about your system. I've just sent you a DM, please check it.

[AVerMedia Tech Support @AVerMediaAssist]

Please check the latest firmware and software updates on this page: https://t.co/Gq24lAYIwx

[AVerMedia Tech Support @AVerMediaAssist]

🔔Beta Firmware Update: Nintendo Switch 2 🔔
AVerMedia is working to ensure our products (exclude EOL models) are compatible with the Nintendo Switch 2. While efforts continue, full compatibility cannot be guaranteed at this time. Thanks for your patience! Check the link below👇

[AVerMedia Tech Support @AVerMediaAssist]

Firmware Updates: Live Gamer MINI (GC311), LIVE GAMER EXTREME 3 (GC551G2), X'TRA GO (GC515), CORE GO (GC313), ELITE GO (GC313 Pro)
Software Updates: Assist Central Pro (Supported device: GC553Pro, GC553G2, GC571, GC573, GC575)
https://t.co/es8kSW6uBZ

[AVerMedia Tech Support @AVerMediaAssist]

Please check the latest firmware and software updates on this page: https://t.co/Gq24lAYIwx

[AVerMedia Tech Support @AVerMediaAssist]

🎮 Having trouble capturing gameplay from your Nintendo Switch 2 using an AVerMedia device?
🔇 No audio in software preview?
📺 No signal or resolution greyed out?
🎨 Washed-out colors?
Watch our full setup + troubleshooting guide
https://t.co/RlYlEZ9rvz

[AVerMedia Tech Support @AVerMediaAssist]

🛠 Need help capturing gameplay from your Nintendo Switch 2 using a Go Series device (X'TRA GO GC515, CORE GO GC313, or ELITE GO GC313Pro)?
🎮 Download the latest firmware: https://t.co/es8kSW6uBZ
📹 Watch the full setup
https://t.co/BFvKMlneRF

[AVerMedia Tech Support @AVerMediaAssist]

🚀 Hey creators!
Setting up your StreamLine MINI+ (GC311G2)?
This tutorial will guide you through it.

📩Questions or issues? Reach out to our support team
https://t.co/SGr9d2Unjd

[AVerMedia Tech Support @AVerMediaAssist]

@FeeqahFreaq Hi there, thanks for reaching out. Could you please create a support ticket? Our technical support team will assist you further. Thank you.
https://t.co/t2FXAA3PbN

[AVerMedia Tech Support @AVerMediaAssist]

@CODWarfareForum Hi there, thanks for reaching out. Could you please create a support ticket? Our technical support team will assist you further. Thank you.
https://t.co/t2FXAA3PbN

[AVerMedia Tech Support @AVerMediaAssist]

@TatsumaVT Hi there, could you please create a support ticket? Our technical support team will assist you further. Thank you!
https://t.co/t2FXAA3PbN

[AVerMedia Tech Support @AVerMediaAssist]

@Telominas As noted in our announcement, earlier models have reached End-of-Life and unfortunately won’t be receiving further updates. We appreciate your understanding!

[AVerMedia Tech Support @AVerMediaAssist]

@Telominas Thanks for reaching out! You may consider upgrading to the GC553Pro. Please refer to our official announcement for full details. We appreciate your understanding and support.
https://t.co/Gq24lAYIwx

[AVerMedia Tech Support @AVerMediaAssist]

@Haltoy1 @AVerMedia Hi there, thanks for reaching out. Could you please create a support ticket? Our technical support team will assist you further. Thank you!
https://t.co/t2FXAA3PbN

[AVerMedia Tech Support @AVerMediaAssist]

🔁 Still Not Working? Try a Power Cycle
1. Turn off (Not Restart) the Switch 2 while in handheld mode
2. Wait 60 seconds
3. Dock it again, connect it to your PC/monitor
4. Then turn on the Switch 2

[AVerMedia Tech Support @AVerMediaAssist]

🚨 AVerMedia & Nintendo Switch 2 Support 🚨
Some users report issues capturing with AVerMedia devices on Switch 2. We’re investigating & will share updates ASAP.
🔧What to try first: Turn off the HDR on the Switch 2 and see whether it works normally.

[AVerMedia Tech Support @AVerMediaAssist]

🖥️ Blurry Screen
1. Unplug the AC adapter from the wall outlet and remove the USB-C cable from the dock
2. Wait 30 seconds
3. Reconnect the cables in this order:
Plug the AC adapter into the wall outlet
Connect the USB-C cable to the Switch 2 dock
Plug in the HDMI cable