Neil M

[Neil M @A_NeilM]

@AirbnbHelp Do not come back to me to say its been investigate - @Airbnb sided with the Host and didn’t want to accept any responsibility for the lack of security in what is clearly an area that needs it ! Isn’t that why you have Host insurance ?!

[Neil M @A_NeilM]

@airbnb I think people need to understand the atrocious response when a client has one of your homes forcefully broken into in #simonstown #capetown #southafrica & has their possessions stolen. Even though the property clearly had insufficient security you took no responsibility

[Neil M @A_NeilM]

@AirbnbHelp I will do that but I don’t want this matter hidden in DM’s ! Your customers need to know the truth of the risks they pose by using @Airbnb properties.

[Neil M @A_NeilM]

@Airbnb your customers need to be aware of your atrocious lack of response / action when your properties are forcefully entered & clients property is stolen. This happened to us in #simonstown #capetown on NY’s night. The property clearly had insufficient security for the area.

[Neil M @A_NeilM]

So @airarabiagroup how does one get a response from you ? You cancelled my flight and I’ve asked for a full refund - not a credit or to book another flight. I know you’re under a lot of strain but it’s been many weeks I’ve been waiting. Not great customer service.

[Neil M @A_NeilM]

@GBNEWS Can we please send her back ? We don’t want her here in the UAE.

[Neil M @A_NeilM]

@SkyNews @BBCNews Why is the independently funded Rape Gang Inquiry not being covered by you ? A shocking lack of honest independent journalism. This is squarely in the public interest. Take a good hard look at yourselves and at who or what you really represent.

[Neil M @A_NeilM]

@AmazonHelp Here we go again. More delay and avoidance tactics from Amazon @JeffBezos

[Neil M @A_NeilM]

So I am still waiting for @AmazonAE or Amazon US to address the issue of their vendor refusing to dispatch my order as they have put their price up after I placed the order. Is this fair @JeffBezos or don’t you give a hoot ?!

[Neil M @A_NeilM]

@AmazonHelp So have I. Stick your form. Sort it out between you (Amazon).

[Neil M @A_NeilM]

And still no action by @AmazonAE or @amazonUSA - not great @JeffBezos. What sort of company are you running ?

[Neil M @A_NeilM]

@AmazonHelp And I am getting more and more frustrated and angry by Amazons lack of attention and putting the onus on me, as the customer, the whole time.

[Neil M @A_NeilM]

@AmazonHelp Yes and I’ve filled out several forms and keep getting told I’m dealing with the ‘wrong’ Amazon. No one actually has the guts to sort this out.

[Neil M @A_NeilM]

@AmazonHelp This is going to Amazon IN who say they cannot help me ! Going round and round in circles.

[Neil M @A_NeilM]

This is truly embarrassing, for you, @AmazonAE @amazon @AmazonHelp @JeffBezos. You’re taking the position of @sokeface as a vendor over your customer (me). Your simple answer is I should cancel my order when in fact they (and Amazon) are in the wrong.

[Neil M @A_NeilM]

@AmazonHelp The product is through Amazon US from Sokeface.

[Neil M @A_NeilM]

Ok @AmazonAE what is going on ?! I’ve ordered something (I think from the US) that was due to be delivered in a few days. Nothing delivered. I just got a message saying it was delayed but no explanation. I’m now getting told the vendor is refusing to ship it…after many exchanges

[Neil M @A_NeilM]

@AmazonHelp I’ve ordered a product from the US and your vendor is now refusing to deliver my order as they have increased the price AFTER my order was accepted. How is that acceptable ?

[Neil M @A_NeilM]

@AmazonHelp If it was getting appropriate responses / action I would not be on social media.

[Neil M @A_NeilM]

@AmazonHelp Hi. I’ve tried that and getting nowhere sensible.