Odunayomi❤

Strategic Communicator | CRM & Email Marketing (Learner)
Building customer trust through clarity, systems & consistency
Learning in public • Growing intent

[Odunayomi❤ @Abeks21]

@buypowerng I was trying to recharge Postpaid on your app and it was not going through and you refused to refund. I have contacted you on WhatsApp but didn't get a satisfying response. Kindly find a solution to that please.

[Odunayomi❤ @Abeks21]

Join the next cohort: https://t.co/EnGDGQerqz
@Learnwithdexa
@leanlailacaba
#Learnwithdexa

[Odunayomi❤ @Abeks21]

I officially started my Virtual Assistant journey today

Already learning that being a VA goes beyond tools, it’s about problem-solving, adaptability, and growth.

Excited for the journey ahead, one step at a time.

[Odunayomi❤ @Abeks21]

Still learning. Still growing. One step at a time.

#CRMJourney #CustomerExperience #DigitalCare #LearningInPublic

[Odunayomi❤ @Abeks21]

My CRM Journey: Understanding the Customer Journey 🚶🏽‍♀️➡️💙

I’m learning that CRM only truly makes sense when you understand the customer journey.

People don’t just wake up and buy from a brand ; they move through stages:

• First, they notice you
• Then, they get interested

[Odunayomi❤ @Abeks21]

The brands we trust don’t just push discounts; they guide, support, and carry customers along even after the purchase.

I’m starting to see CRM as Digital Care , building conversations that make customers feel remembered, not just managed.

[Odunayomi❤ @Abeks21]

@tohire_ng Customer Service representative, Administrative Support, Customer relationship management.
I studied mass communication

[Odunayomi❤ @Abeks21]

Coming from a Mass Communication background, I’m starting to see CRM as digital care ; building conversations that make customers feel remembered.

Still learning. One step at a time.

#CRMJourney #CustomerExperience #LearningInPublic

[Odunayomi❤ @Abeks21]

One thing I’m learning about CRM is that it’s less about tools and more about understanding people.

Before any software, there has to be intention ;when to speak, what to say, and how to make customers feel seen.

[Odunayomi❤ @Abeks21]

I’m realizing there’s a big difference between brands that just want to sell and brands that genuinely want to help.

The brands we stay loyal to don’t just push discounts; they guide, support, and carry customers along even after the purchase.

[Odunayomi❤ @Abeks21]

✅ The Tools (getting hands-on with HubSpot and Mailchimp)

I’m taking this one step at a time, simply and honestly. If you’re a business owner or just interested in how brands keep in touch, I’d love to have you follow along!

Let's walk through the CRM journey together🥂

[Odunayomi❤ @Abeks21]

I’ll be sharing my journey here, the things I’m learning, the mistakes I make, and some cool tips I pick up along the way.

I’m focusing on:

✅ Mapping the Customer Journey (how a stranger becomes a fan)

✅ Real Copywriting (emails that don't sound like spam)

[Odunayomi❤ @Abeks21]

and master Customer Relationship Management (CRM).

To be honest, I used to think CRM was just boring software and data entry. But I’m realizing it’s actually the 'secret sauce' behind why we love certain brands. It’s about building trust, one message at a time.

[Odunayomi❤ @Abeks21]

"I’ve always believed that the best brands are the ones that actually know how to talk to people."🗣️✨

As a fresh Mass Communication graduate, I’m obsessed with how we build connections. Now that I’m officially entering the professional world,I’ve decided to go beyond the basics