Abigail Viljoen

Dual British & South African citizen, currently loving living & working in Sydney as a Risk Consulting Partner, love travel and running. All views are my own.

[Abigail Viljoen @AbiV266]

@LeShuttle_Help Your website says everything is on time yet here we are sat in our car in the hot sun, hoping someone eventually remembers to board us. We’ve already missed our booked trip, yet there are ‘no delays’. Our 5th crossing in the last 12 months and this has happened EVERY single time!

[Abigail Viljoen @AbiV266]

@Se_Railway Really? Because I’ve been sat on a train outside Ebbsfleet for an hour and a half and now being told when we do (eventually!) get to Ebbsfleet, we’ll be bused to Gravesend and ‘have to make our own way’ from there. Usual complete lack of any meaningful information!

[Abigail Viljoen @AbiV266]

@Se_Railway @Se_Railway I travel with you regularly, have a pre-booked ticket and regularly get email updates on delays - yet nothing today, nor any information at the station. Got on at Folkestone with no idea there was any problem. I wouldn’t have travelled had I known. Not good enough!

[Abigail Viljoen @AbiV266]

@Fly_Airlink @Fly_Airlink how about just answering the phone or your DMs from customers already booked with you and needing help, rather than trying to sell more seats?!

[Abigail Viljoen @AbiV266]

@Fly_Airlink how do I reach your Customer Service department for help with rearranging a flight? Can’t do it online, your phone line doesn’t appear to be working and you’re not responding to DMs…

[Abigail Viljoen @AbiV266]

@EY_Africa Congrats Nqaba

[Abigail Viljoen @AbiV266]

@DHLParcelUK why is it impossible to reach a human at your so called ‘customer service’? Not by phone, twitter or facebook. Appreciate it’s a busy time of year, but you were expecting Christmas, weren’t you?

[Abigail Viljoen @AbiV266]

@Dom_Perrottet Well not really. As a visa holder I’m working hard for this country in tough times, but still not allowed to leave and re-enter or have my family visit. Time to properly open the borders please, for the sake of everyone contributing to the state.

[Abigail Viljoen @AbiV266]

@VirginAustralia Great service rebooking some flights. Dealt with you via Twitter & on the phone. Thought it was going to be a nightmare, but it was prompt and on point. Thanks and well done.

[Abigail Viljoen @AbiV266]

@ScottMorrisonMP vaccination passports for Australian passport holders only. What about the importance of migrant workers you keep banging on about? Oh yes, that’s right - we visa holders can’t go anywhere anyway, so why would we need one? Do better PM.

[Abigail Viljoen @AbiV266]

@Dom_Perrottet This is great news, but please don’t restrict it to ‘Australians, residents and their close family’. We visa holders want to see our families too and we still can’t leave yet. If attracting migrant workers is such a priority, please treat the ones you already have better.

[Abigail Viljoen @AbiV266]

@Qantas Please can you provide an email address for me to request a refund. After being on hold for hours, I eventually had no choice but to buy new tickets for $1,300+ and cancel my existing booking as I could not ‘manage my booking’ online as your website suggests.

[Abigail Viljoen @AbiV266]

@HazeltonsBasket still waiting for my son’s Christmas present to be delivered. Impossible to contact you or the courier, yet you are still taking New Years orders while my hamper rots away in some warehouse. Appalling customer service.

[Abigail Viljoen @AbiV266]

@NSWHealth thank you to each and everyone of you giving up your Christmas Day with your own families to keep us safe. We appreciate everything you are doing.

[Abigail Viljoen @AbiV266]

@AirCanada your stock standard answer to everyone on this very public forum seems to be ‘we’re very sorry, we’ll sort it out, please DM us...’ Well, I have and - guess what - you don’t answer. So much for customer service..

[Abigail Viljoen @AbiV266]

@AirCanada @WestJet Oh please @AirCanada ! You’re just refunding a small proportion of fares where you absolutely have to. For the vast majority of your (former) passengers it’s a travel credit or nothing. I have no use for an Air Canada travel credit voucher now. @WestJet are showing you up!!

[EY Africa @EY_Africa]

Are you ready for market conduct in South Africa? An overview of the Conduct of Financial Institutions (CoFI) Bill: https://t.co/PeMUyy48my

[Abigail Viljoen @AbiV266]

@British_Airways You should have manned your call center better before starting communications. Booked on 9th, want to change to 8th now. Can’t do this online without paying for a new single ticket which is significantly more expensive than the return bus class ticket I already have. What now BA?

[Abigail Viljoen @AbiV266]

Looking forward to a few days of collaborating and planning for the exciting future of work in the beautiful Mother City @EY_Africa

[IPM @Orpheusthefirst]

Happy Africa Day!