@Sas16x our food is despatched frozen and the packaging will keep it at a safe temperature during transit. It should be kept in the freezer at home to preserve the life of the food. Once defrosted it can be kept in the fridge for up to 3 days.
@POTUS048 You will need to log into your subscription and there is an option to cancel beside each of your items. If you are still having difficulty please email [email protected] with the name on your account and request to cancel and we can do this for you.
@inkandnonsense reluctantly we have had to increase our prices due to significant cost increases over the last few months. The subscription discount is still valid to all subscribers. We are sorry that you have decided to cancel but unfortunately we could continue with the pri...
@Greogr We are sorry to hear you are having difficulty with the box. Could you email us a picture of what you are referring to and we will look into this further.
@nicolemamet Hi Nicole. I am really sorry but your mail doesn't seem to be coming through for some reason. Could you give me a quick call on my mobile 07900571244 to discuss please. Time is of the essence as DHL will be here anytime now so if I need to resend I need to do it now
@nicolemamet Hi Nicole, I am sorry to hear that. I can't see any emails from you, please could you try again at [email protected] with your full name or order number and I will look into it straight away. Thank you
@pika_reyes30 apologies for the delay coming back to you, we have been extremely busy, but have picked up your messages and have just sent a reply. Many thanks
@darren_mcmillan thank you for your message. Your order missed our cut off time for next day delivery. It has been despatched today and will be with you tomorrow.
@Eaglepete2010 thanks for pointing this out. Seems this has appeared since we ran a few updates recently. Please ignore it and we will get corrected. Thanks again Kayleigh
@Alisagerrard thank you for the feedback, we are glad to hear your GSD is enjoying our food. It is good to feed a variety if you can but feeding one protein is fine also.