Acacia

Founder of non-profit @cjsmission. Mum to a medical miracle. Work in customer experience/digital transformation. All views my own.

[Acacia @Acacia0108]

@Gibsons_puzzles hi my order never arrived and my email hasn’t been responded to?

[Acacia @Acacia0108]

@NestleCare Okay thanks, I did yes! Was just strange to get a plain text email from you with no branding and weird punctuation/spacing.

[Acacia @Acacia0108]

@Nestle is this legit? https://t.co/aL0z5HGZG6
Because the confirmation email I got is really off brand

[Acacia @Acacia0108]

@SF_England Ps the call options didn’t work, I didn’t get routed to an agent but I was able to reset my password. Still need to report a data breach though

[Acacia @Acacia0108]

@SF_England my account has been hacked. I’ve tried calling 4 times and your IVR cuts me off after 3 minutes. Help?

[Acacia @Acacia0108]

@SF_England That’s strange. It has emailed me my new password but to my original email - not the email you’ve told me is associated with my account. How do I report the initial data breach?

[Acacia @Acacia0108]

@sainsburys you missed an item off my delivery on Friday and I’m still not able to get in touch with you. Your private messenger bot is spamming. Help?

[Acacia @Acacia0108]

@sainsburys hello? I can see you’re replying to people a lot more recent than my message.

[Acacia @Acacia0108]

@sainsburys I’ve DM’d you about a problem with my delivery but I keep getting spammed with the same response from your bot regardless of what I type. Can a human agent get back to me please? We’re shielding and can’t get to store.

[Acacia @Acacia0108]

@koalainscotland @sainsburys @craigiesfarm My raspberries from Sainsbury’s 2 weeks ago went mouldy the next day too. And this time they didn’t deliver them, but I was charged for them 🙈

[Acacia @Acacia0108]

Completely inappropriate @Homebase_uk!! You should NOT be encouraging people out for “bank holiday projects” - we are still in lockdown. You are part of the problem. Absolutely disgraceful putting profits over people. #lockdown #coronavirus #extendlockdown

[Acacia @Acacia0108]

@edinlass777 @Tesco Same happened here 😭

[Acacia @Acacia0108]

@FinnFairy @Tesco Looks like it’s happened to a lot of us tonight who got offered a slot. We’ve all been put back in the queue 😭

[Acacia @Acacia0108]

@Tacos2sc @Tesco Okay if I can get back in I’ll check out 🙏🏼

[Acacia @Acacia0108]

@Tesco you gave me a delivery slot online and now you’ve kicked me back out into your queue! This isn’t okay! I have a vulnerable 2 year old and we’re in isolation 😭

[Acacia @Acacia0108]

@craigmcmahon5 @Gary89CAFC @Tesco And the same here. Also have a vulnerable 2 year old and in isolation

[Acacia @Acacia0108]

@Tacos2sc @Tesco How does it do that? I can’t believe that’s a thing 😲 ( I can actually, it turns out many people are morons)

[Acacia @Acacia0108]

@filipesairpods @Tesco Thank you, I really really hope that’s the case with me 🙏🏼

[Acacia @Acacia0108]

@AsdaServiceTeam I finally got a slot! But then your website crashed and says technical error 😭 I’m in isolation with a vulnerable 2 year old. This is not okay 😭