@AirtelNigeria On July 11, I mistakenly recharged unlimited internet bundle #30,000 on 08088655293 instead of my line 09113552433..
I know it was my fault.
1. Can this be fixed or refunded?
2. If yes, how will I receive it and when?
3. If no, tell me now so I can move on.
@AirtelNigeria@NgComCommission@fccpcnigeria It's been 1 hour since Supervisor promised reversal in 1hour. I know nothing has been done because no SMS. I'm not waiting 24 hours to be lied to again. Can you actually process a data bundle refund on 08088655293 and to credit #30,000 airtime to 09113552433 @AirtelNigeria
@AirtelNigeria@NgComCommission Thank you ^Feenah @AirtelNigeria . How long will the review take? Give me a concrete time. I've been promised 'soon' for 6 days by your customer service representative. I need this handled with priority If no resolution in 30 mins, I'll escalate to @NgComCommission@fccpcnigeria
@AirtelNigeria@NgComCommission@fccpcnigeria Faisal 'Be patient' is not an answer after 6 days and #30,000. I have sent a DM with all details. I have called the customer care too you have just been stalling.
@AirtelNigeria Thank you ^Temitope. Please provide my ticket/reference number and a SPECIFIC timeline .. not 'soon'. I need the credit SMS in 1 hour or I’m escalating it with @NgComCommission . I'll update this thread once resolved.