Adi Listens

Real time customer service is the new standard

[Adi Listens @AdiOwnerListens]

Exciting new feature: Initiate texts to customers based on a trigger using @OwnerListens & @zapier
#callingsucks #messagingrocks https://t.co/6LEOsdSvBm

[OwnerListens @OwnerListens]

Our new @zapier integration: Easiest way to initiate texts to 1 or group of customers based on a trigger. Zap Away!
https://t.co/QovyDvTSCo

[Adi Listens @AdiOwnerListens]

On Monday... https://t.co/kbmxKR3DAh

[Adi Listens @AdiOwnerListens]

For those of you in ecommerce or interested in customer experience, you may find it valuable to attend Gorgias's free virtual summit: “All You Need is 💙: Improving the Ecommerce Customer Experience.”

I will be speaking about tex…https://t.co/NCPDlZhKhB https://t.co/KzExllg7L1

[Adi Listens @AdiOwnerListens]

@Dell Sent!

[Adi Listens @AdiOwnerListens]

Which is worse?
Called @Dell to remove a double charge & they send ME to call BofA & ask for their fax number OR
Call @BofA_Help "24/7" business hotline, go through extra long IVR & get sent to a 'currently closed' recording?
40 mins wasted & no resolution
#CustServ #FAIL

[Adi Listens @AdiOwnerListens]

@imkialikethecar Are you driving or operating heavy machinery? If not, you're good to go.

[Adi Listens @AdiOwnerListens]

@mulligan It’s not just you.
https://t.co/YsnDDtTrZn

[Adi Listens @AdiOwnerListens]

Scary and likely true: The level of subject matter expertise and prep exhibited by elected officials in the #Zuckerberg hearings is likely the level of expertise they exhibit on most topics.

[Adi Listens @AdiOwnerListens]

@imkialikethecar Wait till all your friends start having kids. It gets worse.

[Adi Listens @AdiOwnerListens]

@Katie_Roof I do too. Ain't no shame in it (well, maybe a little 😬)

[Adi Listens @AdiOwnerListens]

@SteveAvaya @Avaya Ice cream can never go out of style. It's alway the year for ice cream.
But now I'm curious what you mean by mint...

[Adi Listens @AdiOwnerListens]

@SteveAvaya @Avaya Agree about the ice cream but Mint?
#chocolate all the way

[Adi Listens @AdiOwnerListens]

This is great. Every phone now required to have direct dial to 911.
Next: require 911 to accept SMS texts for when you can't safely make a call
#KarisLaw https://t.co/fb01qs1vyT

[Adi Listens @AdiOwnerListens]

@thekenyeung

[Adi Listens @AdiOwnerListens]

@imkialikethecar Exactly! That's a really good idea for a @BuzzFeed post: 25 things from the 80s Millennials have actually heard of.
(Also: Damn, I feel so old)

[Adi Listens @AdiOwnerListens]

@imkialikethecar Here's how you know it's true: Even our 20 year old intern knows it.
This young lady has never held a cassette tape, a cabbage patch kid, or a film camera but she knows Careless Whisper!

[Adi Listens @AdiOwnerListens]

@imkialikethecar Timeless.

[Adi Listens @AdiOwnerListens]

@trondw It's great that they don't just see you as a $ sign. You're a $ sign + first name. True love.

[Adi Listens @AdiOwnerListens]

@SteveAvaya I find it's usually spot on in gmail for very very simple emails. I use it in those cases but it's not life changing because it can't handle even basic complexity (yet).

[Adi Listens @AdiOwnerListens]

@michelletandler same. 2 yrs ago. Deleted all social. Bliss & focus ensued.

[Adi Listens @AdiOwnerListens]

@Zang_io This would never happen with anything we build at @OwnerListens (using @Zang_io)