Adil

[Adil @Adil_CharMaroc]

@RAM__Maroc Are you stupid or just ignorant? I don’t know what is worse than having waited more than a year and a half to be refunded for a lost bag…so my answer to your comment is….

[Adil @Adil_CharMaroc]

Hello @royalairmaroc , I understand your frustration and apologize for asking you to do your job of refunding the lost bag and rejected boarding of the plan in Miami in May 2022. Unfortunately, i’m unable to wait any longer due to your lack of specific deadline for my refund.

[Adil @Adil_CharMaroc]

@royalairmaroc Sent emails and private messages to Royal Air Maroc and they refuse to answer, thats a very strong statement to your customers "we don't care about you or your problems"

[Adil @Adil_CharMaroc]

Thank you @royalairmaroc for your lack of respect to your moroccan customers,

[Adil @Adil_CharMaroc]

I’m working very diligently to process the frustration as quickly as possible, and will make sue to avoid travelling with LA RAM ever again, Thank you for your lack of understanding total lack of respect to your moroccan customers….@JournalLavieeco @TelQuelOfficiel

[Adil @Adil_CharMaroc]

@royalairmaroc The moment has finally arrived for you to fix my problem pending since may 2022, how long does it take to refund customers, its already been 17 months @royalairmaroc @TelQuelOfficiel

[Adil @Adil_CharMaroc]

@royalairmaroc @traveloneworld Don’t send me DM to using the same stupid template ; you ticket is being handled and you will receive a response asap, I have been hearing the same stupid response for many months, its time you start doing to resolve the problem….tickets lost baggage: 01989131

[Adil @Adil_CharMaroc]

@royalairmaroc @traveloneworld @royalairmaroc lost my luggage in May 2022 (yes more than a year ago) and have not found the bag and did not refund the lost bag….how many years do you need to refund your customer, how your customer service behave is unacceptable and how @royalairmaroc treats its customers is….

[Adil @Adil_CharMaroc]

@royalairmaroc @traveloneworld Still waiting for my refund and @royalairmaroc have decided to stop answering, any solution out there, anyone in @royalairmaroc that cares enough to resolve the refund?

[Adil @Adil_CharMaroc]

@royalairmaroc @traveloneworld @royalairmaroc I'm still waiting for my refund, when will this be completed? don't tell me ASAP, I have been hearing the same answer for weeks now and this is not a solution

[Adil @Adil_CharMaroc]

@royalairmaroc @royalairmaroc I'm still waiting for my refund, when will this be completed? don't tell me ASAP, I have been hearing the same answer for weeks now and this is not a solution

[Adil @Adil_CharMaroc]

@royalairmaroc It’s funny to see how @royalairmaroc are being compensated even if your customer service is one of the worse I have ever seen, no care for your customers, YOU lost my bag on May 28th 2022 and I’m still running after you to get my refund, it’s become a very bad joke

[Adil @Adil_CharMaroc]

@royalairmaroc @royalairmaroc I'm still waiting for my refund, when will this be completed? don't tell me ASAP, I have been hearing the same answer for weeks now and this is not a solution

[Adil @Adil_CharMaroc]

@royalairmaroc Hello,
I’m sorry for any inconveniences experienced to @royalairmaroc for continuously asking you to resolve my problem since May 2022, Please join me by DM for better resolution. Kind regards.

[Adil @Adil_CharMaroc]

@royalairmaroc @royalairmaroc I'm still waiting for my refund, when will this be completed? don't tell me ASAP, I have been hearing the same answer for weeks now and this is not a solution

[Adil @Adil_CharMaroc]

@royalairmaroc @royalairmaroc I'm still waiting for my refund, when will this be completed? don't tell me ASAP, I have been hearing the same answer for weeks now and this is not a solution

[Adil @Adil_CharMaroc]

@royalairmaroc @royalairmaroc I'm still waiting for my refund, when will this be completed? don't tell me ASAP, I have been hearing the same answer for weeks now and this is not a solution

[Adil @Adil_CharMaroc]

@royalairmaroc @royalairmaroc I'm still waiting for my refund, when will this be completed? don't tell me ASAP, I have been hearing the same answer for weeks now and this is not a solution

[Adil @Adil_CharMaroc]

@royalairmaroc Bonjour @royalairmaroc, sorry to bother you again, I’m still waiting for my refund and there are no deadline, your finance teams are most probably on vacation while your customers are waiting for resolution since May 2022, you are breaking the record in how bad the service can be

[Adil @Adil_CharMaroc]

@royalairmaroc @royalairmaroc I'm still waiting for my refund, when will this be completed? don't tell me ASAP, I have been hearing the same answer for weeks now and this is not a solution

[Adil @Adil_CharMaroc]

@royalairmaroc I have been waiting for my refund for 15months and still chasing your service for when this will happen, no serious actions to 1st find the bag and 2nd compensate the very very very bad experience

[Adil @Adil_CharMaroc]

@royalairmaroc which dimension, can you elaborate?