@AmazonHelp Hello, still have not heard anything. Called seller support today and they were unable to assist. This is truly an urgent matter. Any suggestions or help to resolve this matter would be greatly appreciated.
@amazon@AmazonHelp Our top-selling ASIN on Amazon Marketplace was delisted with no warning and our multiple emails to address this have been ignored by the seller performance team. Today is 4 days without any resolution or response. Please help!
@AmazonHelp Yes, we are certain there has been no communication. The listing was taken down with no notification in Seller performance or policy notifications, Seller Central and nothing was sent via email to inbox or junk folder and they have not responded to us. Radio Silence. Please help
@AmazonHelp Can you tell me how backlogged the performance team is and what the current average wait time is to resolve cases like this when all requested documentation has been provided?
@amazon@amazonhelp@amazon_policy@jeffbezos Why is the Safety Team not responding? Today is day 6 of lost revenue on an Amazon Best Seller & without any response. All safety docs requested have been provided - See attached image #amazon PLEASE HELP!
@AmazonHelp So, I received a reply. She said she will provide an update on Monday. I simply don't understand why it would take this long. I've already supplied all the information showing this product is 100% safe. Waiting another 2 days is extremely disheartening.
@AmazonHelp How backlogged are teams that take down a listing over one single buyer issue? Will they ever catch up and begin to resolve these issues? Weβre losing thousands each day of an Amazon Best Seller to inefficiencies in how these cases are handled.
@AmazonHelp@AmazonHelp Yes, & keep getting the same response - "Please be informed that we have raised your concern to the related team. We will get back to you as soon as we get an update from our internal team." We've tried all routes. This really hurts our small company. Please help!
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