Experience Care

The official Experience Cloud community team- follow us for tips, help, product info & conversation. Feedback: 6:30am-5:00pm MST M-F

[Experience Care @AdobeExpCare]

Last call! We are officially moving to @AdobeCare to streamline communication and improve customer service! Follow and tag @AdobeCare for any Adobe-related support and updates starting tomorrow, July 13th.

[Experience Care @AdobeExpCare]

@mbp817 Hi there, thanks for reaching out. Send us a quick note over on our designated customer support account, @AdobeCare so we can get back to you ASAP: https://t.co/H8Bz3ca7zB The AdobeCare team will be able to see what you’ve written here and provide quicker support. Thanks!

[Experience Care @AdobeExpCare]

@pinkimeonly Hi Priyanka, I apologize we did not receive your DM. Can you please re-send your DM with your email address? I am communicating with the Certification Team now on your behalf. ^AM

[Experience Care @AdobeExpCare]

@pinkimeonly I can confirm the email address [email protected] is an active alias monitored by the Adobe Certification Team. Please DM us your email address and we will look into this issue for you. ^AM

[Experience Care @AdobeExpCare]

@pgeuder Hi there, thanks for reaching out. Send us a quick note over on our designated customer support account, @AdobeCare so we can get back to you ASAP: https://t.co/H8Bz3ca7zB The AdobeCare team will be able to see what you’ve written here and provide quicker support. Thanks!

[Experience Care @AdobeExpCare]

@chweetastha Thank you for contacting Adobe Exp Cares! For assistance regarding the possibility to pull ccs IDs in Adobe a/b test, please contact Support at https://t.co/DCX42qtw75 and a Support member will be able to further assist. Please include your Adobe ID in your case description. TA

[Experience Care @AdobeExpCare]

@chweetastha Thank you for reaching out. We are looking into this question and will reach out when we have an update/ answer TA

[Experience Care @AdobeExpCare]

@espo92 @AdobeMarketo @AdobeExpCloud Hi Tom, I apologize for the delay in response! Marketo users on SJ pods are currently experiencing issues within their instances. This is being worked on, and you can check the status at https://t.co/JYccOqPU8Q as well as subscribe for updates. ^AM

[Experience Care @AdobeExpCare]

@brumbaugh Thank you for contacting Adobe Exp Cares! For assistance regarding Adobe Licensing issues, please contact Support at https://t.co/DCX42qu3WD and a Support member will be able to further assist. Please include your Adobe ID in your case description. ^GZ

[Experience Care @AdobeExpCare]

@bsides Hi Rafa, thanks for reaching out! We are DMing you about this now

[Experience Care @AdobeExpCare]

@skvravi Hi Ravi, Thank you for reviewing those resources. Please try reaching out here for further assistance: https://t.co/huSAPocZqx.

[Experience Care @AdobeExpCare]

@skvravi Hi Ravi, Thank you for reviewing those resources. Please try reaching out here for further assistance: https://t.co/huSAPocZqx

[Experience Care @AdobeExpCare]

@skvravi Hi, thank you for reaching out. Here is a link with some great tutorials on Adobe PDF Services API: https://t.co/unXcoH4KzH. If further assistance is required I would suggest reaching out to Exp cloud support here: https://t.co/j0URizeGMt.

[Experience Care @AdobeExpCare]

@wimsymons Thank you for contacting Adobe Exp Cares! For assistance with this matter, please contact Support at https://t.co/DCX42qtw75 and a Support member will be able to further assist. Please include your Adobe ID in your case description.

[Experience Care @AdobeExpCare]

@thesarahbot Apologies Sarah, Here is a document on Conversion Variables (eVars) that might help: https://t.co/rVpS5lnqFW. It appears that eVars are also referenced to as eCommerce Variables.

[Experience Care @AdobeExpCare]

@thesarahbot Hi Sarah, please send us a DM with further details on your question and we will do our best to address it.

[Experience Care @AdobeExpCare]

@fuscolini Hello Gary, we apologize for the delay! Someone from the team has made the necessary changes to your profile and this should now be fixed. For future issues with Bizible access, you can reach out to [email protected] for assistance.

[Experience Care @AdobeExpCare]

@CastilloPhilipe Hi Philipe! There are no known issues with A4T at this time. If you continue to experience this, please create a Support case at https://t.co/IXyDoaOAad and we would be happy to assist. You can find the status of any Adobe product here: https://t.co/URJv44gBNy

[Experience Care @AdobeExpCare]

@KevinStacey Thank you Kevin. I have sent out an escalation to get your case addressed and someone should reach out to you soon.

[Experience Care @AdobeExpCare]

@KevinStacey Hello Kevin! Thank you for contacting Adobe Cares! I understand you are inquiring about your Sev 1 ticket and we are so very sorry that you have not received any assistance yet. Can you please provide me with your case number so that I can escalate?