Agency

The AI Agent for Customer Success teams

[Agency @agency]

Our Series A - today in @FortuneMagazine from @agarfinks

“If we want to build businesses in the future and for the future, we need to be leveraging AI to manage customer experiences, from beginning to end,” said @eliast, who’s fast-talking and candid. “So, that’s my challenge: How do I build a platform that teaches companies to switch to AI, and customers to start preferring AI interactions? That’s the journey we’re on.”

https://t.co/1RzjHUV4Ia

[Will Ahmed @willahmed]

Whoop and I are proud to start the coalition, but this is a true team effort. The leading A.I. companies throughout the state are all participating including @suno, @draftkings, @hubspot, @wayfair, @kayvio, @circle, @formalbs, @jellyfish, @lovable, @himarley, @7ai, @blitzy, @phoenixtailings, @agency

And more have just reached out

[Shruti Gandhi / Array VC preseed rounds @atShruti]

Array VC 2025: By the Numbers
9 new investments
5 follow-on investments
2 exits
16 portfolio companies raised capital
AI Labs launched and much more ahead

Can we squeeze in another investment before the year end? Email us dealsatarraydotvc!

[Menlo Ventures @MenloVentures]

Where Did $37B in Enterprise AI Spending Go?

$19B → Applications (51%)
$18B → Infrastructure (49%)

Our report includes a snapshot of the Enterprise AI ecosystem, mapped across departmental, vertical AI, and infrastructure.

Although coding captures more than half of departmental AI spend at $4 billion, the technology is gaining traction across many enterprise departments: IT operations tools ($700M), marketing platforms ($660M), customer success tools ($630 M).

AI-native startups are rapidly emerging across every job function, capturing a meaningful share of the $7.3B spent on departmental AI in 2025. https://t.co/v1RT23RP2n

[Brian Halligan @bhalligan]

Excited for @eliast to transform every CSM department on the planet.

[Tim Tully @timt]

Proud to partner with @eliast and the team at Agency. Working with the team and watching the product grow daily has been a thrill - I can’t wait for everyone to see what they’ve built!

[Agency @agency]

Full story on Fortune: https://t.co/uNun4GRWD5

[Agency @agency]

We just raised $20M (Menlo, Sequoia, Felicis, Snowflake, Databricks) and launched Kai—the first superintelligent AI co-worker for customer success.

It shouldn't take 100 people to serve 1,000 customers.

Kai knows every customer, acts instantly, never drops the ball.

https://t.co/m9xNknUHJq

https://t.co/GfPUYCGLfr

[Elias Torres @eliast]

Really humbled by the company and thank you @EricNewcomer and team for the recognition.

It’s a really crowded space out there and it’s nice to be mentioned for our work and customers.

More exciting news from the @Agency team next week!

[Pioneers of AI @pioneersofAI]

What if you could build a billion-dollar company with just 100 employees?

@eliast of @agency is doing just that — using lean start-up strategy + AI to reinvent customer service. He joins @kaliouby to discuss the American Dream, career purpose and more.

https://t.co/Jk31BZkcB9

[TNW @thenextweb]

Green Stage Alert! 🚨💚

Just a few minutes ago, @julienbek , Partner of @sequoiacapital and @EliasTorres, Founder of @agency , were on the Green Stage diving into how AI is reshaping startups, scaling smarter, and the fresh mindset founders need in today’s leaner, faster era🚀

[Agency @agency]

Your first customer got white-glove service.

Your 500th got a sequence of automated emails.

The truth? Most companies lose the personal touch the minute they scale.

Agency gives you the customer brain. So every customer still feels like your first.

https://t.co/Q8pmU7TN44

[Agency @agency]

Everyone says they are “customer-obsessed.”

But if you’re sending the same check-in email to every account, you’re not obsessed—you’re overwhelmed.

Agency is built to scale personalized service.

Our AI studies every customer interaction, surfaces exactly what matters, and acts on your behalf—writing emails, prepping meetings, flagging risks.

This isn’t another tool. It’s a new operating model.

[Agency @agency]

"Scaling my companies was always devastating for me. It meant the business was doing well. But it meant that I knew fewer and fewer of my own customers. I was handing them over to employees—or worse, to software.”

Our founder @eliast on Sarah Guo’s No Priors on why he’s building Agency. To help founders scale differently. To bring the soul back to our companies.

[Agency @agency]

Two AIs. One conversation. Zero humans writing.
And things got done.
Powered entirely by Agency. ✅

[Elias Torres @eliast]

I think @Agency just replied to @Agency

Dead 💀

Our customer and I have been replying to each other back and forth but we are not writing the emails.

World’s first time. Noted.

[Brian Halligan @bhalligan]

Usage - overrated
Nps - underrated

[Agency @agency]

We liked what Agency investor @gradypb had to say about the role of human agency in the agentic age on Sequoia’s latest episode of Training Data:

“AI can reason through steps to get to a goal—but deciding what questions to ask, what objectives to set? That’s still a uniquely human thing.

Google commoditized knowledge. OpenAI is commoditizing intelligence. Agency sits on top.

Intelligence is using knowledge. Agency is deciding to what end.”

Well said, Pat. That’s exactly why we built Agency.

[Elias Torres @eliast]

This is the perfect job description for a designer in the new era of AI startups.

I will pay you $20K if we hire your referral.

@Agency is hiring for their first designer.

[Agency @agency]

The primary job of a founder is the customer.

But to serve the customer you need agency.

Small teams are the future of companies.

Leverage technology, amplify great people, scale impact not headcount.

[Elias Torres @eliast]

@Agency: Everyone is a founder