Aileen Rodel

Portfolio Manager - Malls at Primedia Outdoor

[Aileen Rodel @AileenRodel]

@CityPowerJhb please check on outage in Blairgowrie - we have been off since last night. CPWEB5008142

[Aileen Rodel @AileenRodel]

@CityPowerJhb Our jobs keep being marked as complete in Blairgowrie but we still have no power! Your team didn’t arrive yesterday to assist technicians with switching off the high voltage so they just left. New jobs opened now CPWEB4183478. Please sort this out. 48 hours no power!!!

[Aileen Rodel @AileenRodel]

@CityPowerJhb please, our jobs keep being marked as closed but we have had no power for 48 hours now. Technicians that arrived yesterday had to leave because City Power needed to switch off high voltage and never arrived. I’ve opened a new job now CPWEB4183478. This is ridiculous

[Aileen Rodel @AileenRodel]

@CityPowerJhb Now closing in on 48 hours no power in Blairgowrie - how much longer should we be expected to wait for your team to arrive with materials ready to start the job???

[Aileen Rodel @AileenRodel]

@CityPowerJhb 4 hours later and they are still sourcing materials for Blairgowrie? We have been off for 40 hours!! Are they coming back tonight?

[Aileen Rodel @AileenRodel]

@CityPowerJhb @thebra_guru Why must we call constantly. All our tickets keep getting closed and then we have to escalate them. Can’t you just fix the problem

[Aileen Rodel @AileenRodel]

@CityPowerJhb Hi. In Blairgowrie we have not had power for 40 hours. It doesn’t look like they even started repairs when they came out earlier - they were just standing around waiting. Why don’t they come prepared to fix the problem? How much longer must we wait?

[Aileen Rodel @AileenRodel]

@CityPowerJhb Blairgowrie have had no power for 36 hours. Please can this be fixed tonight? Why does it take so long to source spares and get started

[Aileen Rodel @AileenRodel]

@CityPowerJhb Blairgowrie has been out for 30 hours. Is this going to be fixed today?

[Aileen Rodel @AileenRodel]

@CityPowerJhb What about Blairgowrie - Alon Road substation that caught fire this morning?

[Aileen Rodel @AileenRodel]

@CityPowerJhb what is happening in Blairgowrie? We have all had open calls all day after our substation caught on fire and now calls have been closed but power is still out? What is the eta to resolve this

[Aileen Rodel @AileenRodel]

@CityPowerJhb Surely if technicians were dispatched yesterday evening as per last update that they would by now have provided some feedback and an ETA to resolve? If there is no update can we assume no one came to investigate last night and have just left us without power for 15 hours?

[Aileen Rodel @AileenRodel]

@CityPowerJhb @zaanscholtz Surely if technicians were dispatched yesterday evening as per last update that they would by now have provided some feedback and an ETA to resolve? If there is no update can we assume no one came to investigate last night and have just left us without power for 15 hours?

[Aileen Rodel @AileenRodel]

@CityPowerJhb What is happening with Alon road in Blairgowrie? Not listed as part of these updates and no one giving us feedback. More than 24 hours no power and no one working on our substation

[Aileen Rodel @AileenRodel]

@CityPowerJhb I just spoke to the contractor that has been assigned to Blairgowrie who had NO IDEA what I was talking about and said he could maybe come help tomorrow. Wtf guys? Please can we get a response

[Aileen Rodel @AileenRodel]

@CityPowerJhb We have logged calls for the outage in Blairgowrie - 24 hours no power and your team has not been able to get in touch with contractors. They can’t even say if we will come on tonight. So how are you going to fix this? City Power ticket CPWEB3947486

[Aileen Rodel @AileenRodel]

@CityPowerJhb Thanks but I have already logged my fault - I’m trying to speak to someone to get an update on when it will be fixed as your team on site have no idea because they can’t get in touch with the contractor. 24 hours no power. City Power ticket CPWEB3947486

[Aileen Rodel @AileenRodel]

@CityPowerJhb What about Alon Road Blairgworie? Almost 24 hours no power and no contractors on site

[Aileen Rodel @AileenRodel]

@CityPowerJhb I called the person that came to look this morning. He says the contractors have not been answering their phones all day. He is going to come back to see what he can do in the meantime but does not have the right materials. Is this really the service we can expect? 24 hours now.