Author, Speaker, Advisor, and Consultant | UH / UC Berkeley | Leading UrukPM. Author of the Strategy to Results series (multiple books) | Developing ...
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We just spent more than an hour on the phone with Macy's customer service (which seems based offshore somewhere). The worst customer service we ever faced .@Macys
I guess now we will have to dispute charges with the credit card company.
Organisational success is not assessed afterwards. It is predetermined, cultivated, then achieved.
The organisations that do it consistently do not have better project managers. They decided delivery was a capability worth owning.