@virginmedia You’ve emailed me to change my installation date and have given me a link to log in for date options but I can’t log in as I don’t have an account yet? Been on hold for 1hr as well. I’d like to just cancel the request and go elsewhere please.
@zarahome Hello we ordered some jars and one of them was delivered broken, we’ve tried calling, using your online chat etc but have got nowhere, what can we do now?
@SW_Help Almost 2 weeks has passed (since your reply on here) and still nothing from you guys. That’s now 5 weeks since I asked for a refund and not so much as not an e-mail reply except for the auto response.
@SW_Help what are you guys doing with refunds? I emailed on 20th March and still haven’t heard back. Don’t use COVID-19 as an excuse to avoid the service to your customers. It’s not good enough.