Dennis Martz

Norcal born, UC Berkeley educated, passionate about technology, crypto, cybersecurity, and investing.

[Dennis Martz @AkaSwiss]

80% reduction in labor. Participant sourcing 68% less. 4x more participants. 537% ROI. Learn how investing in @UserZoom leads to these benefits from Ben Brown, TEI Consultant @ Forrester, & Mary Luong, UX Research Leader at Cisco, in our webinar May 29 https://t.co/0yyapTDVO5

[Dennis Martz @AkaSwiss]

@DenverGolf5280 9am open today?

[Dennis Martz @AkaSwiss]

@LoanCareLLC @schteeple Just got a call from Loancare support! Only took 3 weeks to tell me my issue cannot be solved, and I'm SOL 😂

[Dennis Martz @AkaSwiss]

@LoanCareLLC @svclnk I have had the WORST new customer experience with ServiceLink/LoanCare that I've had with any company in the last 10 years. Congratulations! Not that you actually care...

[Dennis Martz @AkaSwiss]

@schteeple @LoanCareLLC @svclnk After a week, nothing?

[Dennis Martz @AkaSwiss]

@schteeple @LoanCareLLC @svclnk I already emailed social support, no reply yet. It blows my mind that there isn’t a phone number I can call, or a real support ticketing system or email. Your IVR system takes hours to get through.

[Dennis Martz @AkaSwiss]

5 predicted UX trends for 2020 by Ian Batterbee in @uxdesigncc https://t.co/u02ANb06eX

[Dennis Martz @AkaSwiss]

@denverpost please stop delivering your paper. I never signed up for it and can’t get through your phone line to cancel.

[Dennis Martz @AkaSwiss]

@lugg My movers were supposed to be here by 1pm and it’s now after 2pm. I have no way to reach out or contact anyone to get an ETA. Can you please call me?

[Dennis Martz @AkaSwiss]

@pelicancoolers Are there any stores in the Denver area I can purchase one of your coolers by the 4th?

[Dennis Martz @AkaSwiss]

@comcastcares @comcastcares Thanks, but it's just a limitation of your subscription model—Airplay is not allowed through Xfinity.

[Dennis Martz @AkaSwiss]

@SimonZena1 @comcast @SFGiants Switching to @hulu

[Dennis Martz @AkaSwiss]

Props to the @AnkerOfficial support team and Justin, who helped me through the smoothest swap experience ever! My new iPhone battery case was defective and shutting off sporadically—they had a prepaid label and replacement shipped to me next day, and it's working perfectly. #CX

[Dennis Martz @AkaSwiss]

537% #ROI. Saving $1.9m in labor. Sound amazing? Discover the economic impact of investing in @UserZoom for your org in a webinar w/ Benjamin Brown, Total Economic Impact Consultant at Forrester, & Mary Luong, #UX Research Leader at Cisco, May 29. https://t.co/0yyapTDVO5

[Dennis Martz @AkaSwiss]

We’re proud sponsors of @UXPA_Int 2018 International Conference and will have a booth, so please stop by and say hello! 👋 https://t.co/f21IRukQsH

[Dennis Martz @AkaSwiss]

The web as a whole has shifted away from static design towards fluid, adaptive and responsive design. Variable fonts are in line with that trend. https://t.co/BFLQp28i9E

[Dennis Martz @AkaSwiss]

@phatgirlsclub @BottleRockNapa @lyteup Thanks Megan, I just submitted a ticket.

[Dennis Martz @AkaSwiss]

@BottleRockNapa @lyteup Is there a way to get our money back for the 2 GA Saturday Bottlerock tickets we purchased? The ticket exchange is only offering $120 each, though new tickets on Lyte are $169 each, and we paid $171.50 each.

[Dennis Martz @AkaSwiss]

Back then there was the great #UX vs. #SEO divide. But today, can they actually work together to provide better experiences? 🤨 https://t.co/XgisSFaHuP

[Dennis Martz @AkaSwiss]

Let's go through the five stages of Design Thinking and the ROI metrics that can be collected, in order to get executive buy-in. https://t.co/9nlKmxN4E1 #ux #designthinking #uxmetrics