M. Akeel Khan 🇮🇳

Public Policy | ISB | Smart Metering | AMI | Climate Change | IEC YP 2019 | Ex IEEMA | Ex KEC | Convener-Metering India 2024 @IEEMA

[M. Akeel Khan 🇮🇳 @Akakeel89]

Next time you fly @IndiGo6E , check out the in-flight booklet. A super creative blend of Indian aviation history and smart branding! ✈️👏

[M. Akeel Khan 🇮🇳 @Akakeel89]

@bsesdelhi, I am not pusuing new EV connection now. I will ensure to highlight this horrible experience in all forums. There is already existing connections and space for meter along with other meters monthly meter reading is taking place. Ur team need separate space outside.

[BSES Delhi @bsesdelhi]

@Akakeel89 Dear Consumer, We've escalated your issue to the relevant team and shall get back to you with an update

[M. Akeel Khan 🇮🇳 @Akakeel89]

Dear @bsesdelhi, seems you are not aligned for EV promotion. I hv not received any communication other than bogus address mismatch whereas same was cleared at application satge, this is when I already hold one dom. connection. This is beyond Ease of living and digital services.

[BSES Delhi @bsesdelhi]

@Akakeel89 Dear Consumer, we are working on your issue. We will address the same ASAP.

[M. Akeel Khan 🇮🇳 @Akakeel89]

@bsesdelhi, Despite all escalation nothing moved on ground, i still didnt get my connection for small Load EV charger، a ridiculous deficiency has been marked post site visit. This is not supporting Delhi EV policy and EV ecosystem. And this needs escalation to policy makers

[BSES Delhi @bsesdelhi]

@Akakeel89 @livemint @TOIIndiaNews Dear Consumer, we're getting this checked and will get back to you with an update as soon as possible.

[M. Akeel Khan 🇮🇳 @Akakeel89]

@bsesdelhi @livemint @TOIIndiaNews Thank you, post all this I will publish a casestudy to show how BSES handles the new electricity connections for EV chargers at home (below 8kW) it will be interesting to note how much BSES is aligned to Delhi's EV policy and promoting overall EV ecosystm.
#De#DelhiEVPolicy2026

[M. Akeel Khan 🇮🇳 @Akakeel89]

@bsesdelhi so, your team has developed methods to bypass the Electricity Act & supply code, how can there be deficiency of address again when survey is already done. I updtaed the address sitting in your divisoin office with your team, @livemint @TOIIndiaNews worth Coverage?

[M. Akeel Khan 🇮🇳 @Akakeel89]

Dear @bsesdelhi, the Electricity Act envisages new connections within 3 days. Unfortunately, repeated "deficiencies" and avoidable physical visits are turning it into a 90+ day process. Many of these issues could be resolved online. Hope this process is reviewed n improvd

[M. Akeel Khan 🇮🇳 @Akakeel89]

@bsesdelhi I can't share my contact number on this public platform. OPEN DM or else trace my Details from application number. It pertains to Palam Division of BRPL.

[M. Akeel Khan 🇮🇳 @Akakeel89]

Dear @bsesdelhi, the Electricity Act envisages new connections within 3 days. Unfortunately, repeated "deficiencies" and avoidable physical visits are turning it into a 90+ day process. Many of these issues could be resolved online. Hope this process is reviewed n improvd

[M. Akeel Khan 🇮🇳 @Akakeel89]

@bsesdelhi My application numbers are mentioned, you can trace all details from there, take the reference. Its related to your Palam Division. I got atlases 15+ of these messages with in 10 mins. And link doesn't work BTW.

[M. Akeel Khan 🇮🇳 @Akakeel89]

@bsesdelhi This isn't about one connection. It's about consumer experience. Digital applications should lead to digital resolution—not repeated visits to Division. Request @bsesdelhi and DelhiERC to review and streamline the deficiency handling process for new connections.

[M. Akeel Khan 🇮🇳 @Akakeel89]

@bsesdelhi 11/12
India is rightly pushing EV adoption, digital governance and ease of doing business. Customer-facing utility processes should reflect the same spirit and leverage technology to reduce, not increase, consumer effort.

[M. Akeel Khan 🇮🇳 @Akakeel89]

@bsesdelhi 6/12
The real concern is not one application. It is the process. Matters that could be resolved through online verification, clarification calls or simple back-office checks are resulting in repeated office visits during working hours.