Akash Taneja

[Akash Taneja @AkashTaneja19]

@motordave2 @DriveSmart_IN Every once in a while, you meet someone just like you. That’s when you realize it’s not always a good thing.

[Akash Taneja @AkashTaneja19]

@Flipkart and @flipkartsupport are scamming everyone.
In my case as well, I have raised return 8 times, and I get same refusal, though no one ever showed up at my doorstep.
I have filed a grievance with https://t.co/2qZrtQ9nQH and also recorded my conversation with pickup agent for reference
https://t.co/qXD6o30dIO
#FlipkartIsShitkart

[Akash Taneja @AkashTaneja19]

@Flipkart , @flipkartsupport , @FlipkartStories ,
The latest return raised by flipkart support was also rejected by pickup agent, like all the previous ones. Here is the recording of the conversation. He claims that no one in support has reached out to him, and he will not do the pickup.
@_Kalyan_K who is in charge of flipkart, when the pick up agent tells me that he will not execute a return request approved by support? This is by far the worst customer service I have ever experienced in my life.

[Akash Taneja @AkashTaneja19]

@TheExamCentral @flipkartsupport @Flipkart @FlipkartStories @FlipkartSellers @WorkAtFlipkart Keep fighting,
I am on day 27.
@flipkartsupport approved my return, but pickup agent refused to execute.
Recorded last conversation with pickup agent https://t.co/ad8yySStdL and still not getting any satisfactory answer!
#FlipkartIsShitkart

[Akash Taneja @AkashTaneja19]

@Flipkart , @flipkartsupport , @FlipkartStories ,
The latest return raised by flipkart support was also rejected by pickup agent, like all the previous ones. Here is the recording of the conversation. He claims that no one in support has reached out to him, and he will not do the pickup.
@_Kalyan_K who is in charge of flipkart, when the pick up agent tells me that he will not execute a return request approved by support? This is by far the worst customer service I have ever experienced in my life.

[Akash Taneja @AkashTaneja19]

Another form of scam they run is, that @flipkartsupport will approve the return, and pickup agent will cancel it, this has happened to me 8 times, finally recorded the conversation with pickup agent https://t.co/qXD6o30dIO
Also, filed a grievance with https://t.co/2qZrtQ9nQH
#FlipkartIsShitkart

[Akash Taneja @AkashTaneja19]

@Flipkart , @flipkartsupport , @FlipkartStories ,
The latest return raised by flipkart support was also rejected by pickup agent, like all the previous ones. Here is the recording of the conversation. He claims that no one in support has reached out to him, and he will not do the pickup.
@_Kalyan_K who is in charge of flipkart, when the pick up agent tells me that he will not execute a return request approved by support? This is by far the worst customer service I have ever experienced in my life.

[Akash Taneja @AkashTaneja19]

@UXRushikesh @Flipkart @flipkartsupport In my case the pickup agent has refused 8 times, even after @flipkartsupport approved the return themselves, listen to this recording with their pickup agent https://t.co/ad8yySStdL
#FlipkartIsShitkart

[Akash Taneja @AkashTaneja19]

@Flipkart , @flipkartsupport , @FlipkartStories ,
The latest return raised by flipkart support was also rejected by pickup agent, like all the previous ones. Here is the recording of the conversation. He claims that no one in support has reached out to him, and he will not do the pickup.
@_Kalyan_K who is in charge of flipkart, when the pick up agent tells me that he will not execute a return request approved by support? This is by far the worst customer service I have ever experienced in my life.

[Akash Taneja @AkashTaneja19]

Totally true, learnt the lesson hard way.
In my case the TV was damaged by their installation guy, I was able to get a return filed by @flipkartsupport , but the pickup guy refused it, this has happened 8 times.
Here's my recorded conversation with the pickup agent
https://t.co/qXD6o30dIO
#FlipkartIsShitkart

[Akash Taneja @AkashTaneja19]

@Flipkart , @flipkartsupport , @FlipkartStories ,
The latest return raised by flipkart support was also rejected by pickup agent, like all the previous ones. Here is the recording of the conversation. He claims that no one in support has reached out to him, and he will not do the pickup.
@_Kalyan_K who is in charge of flipkart, when the pick up agent tells me that he will not execute a return request approved by support? This is by far the worst customer service I have ever experienced in my life.

[Akash Taneja @AkashTaneja19]

In my case the product was damaged, I was able to have them issue a refund, but the pickup agent refused to pick up, this has happened now 8 times, here is the recording of my conversation with pickup agent https://t.co/qXD6o30dIO
Don't trust @flipkartsupport if they give you assurances, keep pushing, I have also filed a grievance with https://t.co/duCfEZhD8R
#FlipkartIsShitkart

[Akash Taneja @AkashTaneja19]

@Flipkart , @flipkartsupport , @FlipkartStories ,
The latest return raised by flipkart support was also rejected by pickup agent, like all the previous ones. Here is the recording of the conversation. He claims that no one in support has reached out to him, and he will not do the pickup.
@_Kalyan_K who is in charge of flipkart, when the pick up agent tells me that he will not execute a return request approved by support? This is by far the worst customer service I have ever experienced in my life.

[Akash Taneja @AkashTaneja19]

@krishnanandnb @sandygrains @yabhishekhd yet another scam is when @flipkartsupport approves a return but pick-up agent refuses is, this has the recording https://t.co/ad8yySStdL
#FlipkartIsShitkart

[Akash Taneja @AkashTaneja19]

@Flipkart , @flipkartsupport , @FlipkartStories ,
The latest return raised by flipkart support was also rejected by pickup agent, like all the previous ones. Here is the recording of the conversation. He claims that no one in support has reached out to him, and he will not do the pickup.
@_Kalyan_K who is in charge of flipkart, when the pick up agent tells me that he will not execute a return request approved by support? This is by far the worst customer service I have ever experienced in my life.

[Akash Taneja @AkashTaneja19]

@flipkartsupport Another refund request is created now, this is the 10th one. Please share what have you done to ensure that pickup agent won't cancel it this time?
#FlipkartIsShitkart

[Akash Taneja @AkashTaneja19]

@Flipkart , @flipkartsupport

Order ID: OD437587317782024100
I ordered a Samsung TV from Flipkart on May 20. The TV was working during Open Box Delivery, but during installation by Jeeves (Flipkart's installation partner), the technician handled the TV in a manner that raised immediate concerns. Shortly thereafter, the display stopped working and the installation was never completed. The technician informed me that there appeared to be a manufacturing defect, packed the TV back into the box, raised a Samsung service request, assured me that a replacement would be arranged, and left.

The next day, a Samsung technician inspected the TV and confirmed that the display had suffered physical damage and that the issue would need to be resolved by Flipkart.

I then contacted Flipkart support and explained the situation in detail. I was informed that the TV was covered under Flipkart Shield for accidental damage and that I was eligible for a refund/replacement under the circumstances. Based on this, a return/refund request was raised.

Since then, I have repeatedly contacted Flipkart support and explained the situation. On each occasion, support representatives reviewed the case and raised a new return/refund request on my behalf. To date, 7 such requests have been raised. Every request follows the same pattern: pickup is scheduled, no pickup takes place, and the return is cancelled citing a "failed doorstep quality check by the pickup executive”, despite no pickup executive ever visiting my address.

I have provided Samsung's inspection report, photographs of the damaged display, and all documents requested by Flipkart. I have also repeatedly asked for evidence of the alleged doorstep quality checks, including inspection notes, photographs, or visit records, but no such evidence has been provided.

Most concerning is that Flipkart support representatives have informed me that they have no mechanism to ensure that the logistics team actually completes the pickup. Their only option is to create another return/refund request and repeat the process. I have recordings of these conversations, which can be provided if required.

After two weeks of follow-up and 7 unsuccessful return/refund attempts, I still have no resolution. I am requesting your intervention, a review of the Samsung report and pickup records, and a fair resolution to this matter.

[Akash Taneja @AkashTaneja19]

Your team has been getting in touch with me since a month, but you have not resolved the issue. You worry about my privacy, but won't return my money.
Did you hear the recording I posted above? Please explain to me that how come a pickup agent single handedly refused to execute return approved by support, not once but 8 times!

Please stop responding with automated good for nothing messages, that only adds to customer's frustration.

[Akash Taneja @AkashTaneja19]

@flipkartsupport OD437587317782024100

[Akash Taneja @AkashTaneja19]

@flipkartsupport Order id is mentioned in the first post of this thread, at least have the decency to read.

[Akash Taneja @AkashTaneja19]

@Flipkart , @flipkartsupport , @FlipkartStories ,
The latest return raised by flipkart support was also rejected by pickup agent, like all the previous ones. Here is the recording of the conversation. He claims that no one in support has reached out to him, and he will not do the pickup.
@_Kalyan_K who is in charge of flipkart, when the pick up agent tells me that he will not execute a return request approved by support? This is by far the worst customer service I have ever experienced in my life.

[Akash Taneja @AkashTaneja19]

@flipkartsupport @Flipkart , @flipkartsupport , @FlipkartStories
You have not spoken to me and no details have been shared with me for help. I reached out and you just said that there is no update, I have recording of this conversation, shall I post it here?

[Akash Taneja @AkashTaneja19]

@flipkartsupport @Flipkart @Flipkart , @FlipkartStories
There has been no update or resolition from you, I just got off a call with flipkart support and they told me the action is pending on you.

[Akash Taneja @AkashTaneja19]

@jagograhakjago , @nch1915
I have made multiple attempts to reach out to @flipkartsupport but they have not provided any resolution in over two weeks.
I have registered my grievance with National Consumer Helpline, Docket No 9456553, and provided all the supporting evidence.
Please help me get a fair resolution. 🙏

[Akash Taneja @AkashTaneja19]

@flipkartsupport Every cancellation of my return request cites a "failed doorstep quality check". I strongly dispute this, as no pickup executive has ever visited my address to conduct such an inspection.
Please provide the inspection records, photographs, visit details, and any other evidence relied upon to cancel these requests.

[Akash Taneja @AkashTaneja19]

This is how understanding I have been all this while. I call support everyday, they promise they will resolve the issue, raise a refund request, and the pick up agent cancels it while providing false information that doorstep quality check failed, while they never showed up at my door, not even once.

[Akash Taneja @AkashTaneja19]

@flipkartsupport here is a screen shot of flipkart shield as described on your site, in private chat I was just denied this cover, this damage was done by your installation technician and installation was never completed. Please note that its been two weeks and you haven't resolved my issue, please clarify.