Akbar

[Akbar @Akbar79205085]

@British_Airways it has been 4 months since I was downgraded for a 8.5h flight and no one has made an effort to address this. Your teams have been unresponsive from the moment I was told. The response I received from your customer service team was so poor. Is this imp to you?

[Akbar @Akbar79205085]

@British_Airways Here is what it says: Oops! I'm still learning and didn't quite catch that. I can help with things like booking a flight, getting information about COVID-19, and learning about refunds and rebookings.

Try rephrasing your question or selecting an option below:

[Akbar @Akbar79205085]

@British_Airways BA Amex premium cardholder but just bumped down a class on an international flight with 75£ refund (not received). Blamed me for not checking in quickly enough but I have proof that online check-in told me to go to desk. Unacceptable - pls support me.

[Akbar @Akbar79205085]

@British_Airways The chat bot doesn’t recognise my response.

[Akbar @Akbar79205085]

@AmericanExpress would appreciate your help as I booked with BA on your card and assuming they would deliver a certain quality as a result