Akimbo Card

This card is issued by Sunrise Banks N.A., St. Paul, MN 55103, Member FDIC, pursuant to a license from Mastercard International.

[Akimbo Card @AkimboCard]

@JulieBleha Checking in here to make sure the CS team helped you out. Did we follow up with the result of your missing incentive investigation?

[Akimbo Card @AkimboCard]

@JulieBleha We will follow up on you case internally and see if we can receive confirmation from City representatives to issue you a card, but again we must wait for this approval.

[Akimbo Card @AkimboCard]

@JulieBleha I’m sorry you’ve had a poor experience. I would expect that the agent was able to inform you if a card had been sent or not. Please recognize that no one in CS or anyone at our parent company has the authority to issue you a card. That instruction must come from the City.

[Akimbo Card @AkimboCard]

@brizTW Hi there, we’re having some temporary issues with online access that should be resolved shortly. Please give it another try in the next 15-30 min.

[Akimbo Card @AkimboCard]

@MaxxPrescott @nycgov @ericadamsfornyc @ZohranKMamdani We’re sorry about the issue you are encountering. Please complete the following form and select the “I’m having another problem with my card” option and we’ll get back to you. https://t.co/ovw6bkd8aK

[Akimbo Card @AkimboCard]

@LahMitch Hi Lah, are you saying that you haven’t heard back from us after completing the form?

[Akimbo Card @AkimboCard]

You can now report missing virtual or physical cards on the following website: https://t.co/ovw6bkd8aK

[Akimbo Card @AkimboCard]

@NyctakyMcb Bryant, please compete the following form so we can take a look at your account. Choose “I’m having another problem with my card option” and provide any details about the issue you encountering. https://t.co/ovw6bkd8aK

[Akimbo Card @AkimboCard]

If you have been waiting on a physical card to arrive, please note that all card orders from the past 4 weeks have now been fulfilled and most should arrive via USPS First-Class mail over the next 4-7 days. We appreciate your patience and apologize for the delay.

[Akimbo Card @AkimboCard]

@Ms_Loyalty23 @nyc311 @reginal43059110 @nycgov @NYCMayor @nypost @nytimes Lilea, we apologize you haven’t heard back from us. We do have a backlog of emails currently. If you can complete the following form, we’ll get back to you within a day with the status of your card: https://t.co/ovw6bkd8aK

[Akimbo Card @AkimboCard]

@mediamoll @NYCHealthSystem We apologize that you haven’t received your card. Please complete the form on this website so we can check on the status of your card. We’ll get back to you asap: https://t.co/ovw6bkd8aK

[Akimbo Card @AkimboCard]

@Momoney1425 @NYCMayor @nyc311 Rob, please submit your information on this form so that we can check the status of your card. You’ll hear from us within a day of submitting the form. https://t.co/ovw6bkd8aK

[Akimbo Card @AkimboCard]

@BLNKSSBM Checking in to make sure you're all set now. Looks like we were able to help out.

[Akimbo Card @AkimboCard]

We sincerely apologize for the issues customers encountered when trying to access our website and collect cards during the first week of the year. Many folks who encountered difficulty were able to successfully collect and access their cards this past week.

[Akimbo Card @AkimboCard]

@xoxolorenaxoxo Yes, we need to search our records to see if we received an order for your card. If we have, we can resend the email or the physical card. If we can't find the order, we can follow up with the city. If you complete the link, we can provide some more info for you.

[Akimbo Card @AkimboCard]

@Younice_03 Thanks - we've reached out via email!

[Akimbo Card @AkimboCard]

@AJ18673577 @NYCHealthSystem @DrKatzNYCHH @nycHealthy Please report your missing card on the following form and we can let you know if we received an order for the card and its current status (we can also let you know if we have no record of your card order and can follow up with the City): https://t.co/ovw6bkd8aK

[Akimbo Card @AkimboCard]

@BLNKSSBM I’m sorry about the issue and the frustration. If you can submit your info on the web form (link below), we’ll look into asap and get back to you. Make sure you provide us the email where the code was received. https://t.co/ovw6bkd8aK

[Akimbo Card @AkimboCard]

@SabrinaNYC20 @feenoirenyc @sylvia_nyc @clauirizarry @THECITYNY We apologize about the difficulty you’ve had getting through to customer service @SabrinaNYC20. If you want to submit your inquiry on the following website, we will follow up on the status of your card: https://t.co/ovw6bkd8aK

[Akimbo Card @AkimboCard]

@Younice_03 If we have received and can locate the order for your card and there was an issue with the delivery of the email or physical card, those will be pretty fast to resolve. If we do not have record of your order, we will need to reach out to City representatives to investigate.

[Akimbo Card @AkimboCard]

@Younice_03 I’m sorry for the difficulty you’ve encountered in getting an answer. We just pushed out a new form on our website for you to report missing cards and other issues. Please submit your inquiry here: https://t.co/ovw6bkd8aK.