Akshay Chitnis

Minimal Access Surgeon (Laparoscopic and General Surgery). Also, gamer, football fanatic, traveller and Tolkien buff. Oh, and dog lover.

[Akshay Chitnis @AkkiChit]

@DGCAIndia is this true?

https://t.co/4MARko5yar

Apparently it’s optional for Air India to consider pre-booked seat information, on the same PNR.

[Akshay Chitnis @AkkiChit]

@airindia @DGCAIndia @PMOIndia @timesofindia @republic @TataCompanies

HELP! AirIndia has reached new levels in customer care and quality of service.

Pre-booked seats reallotted without any intimation, and now they want my 3 year old child to sit alone between strangers

[Akshay Chitnis @AkkiChit]

Funny thing is, the app still show our seats, but on attempts to check in, the seats magically vanish.

[Akshay Chitnis @AkkiChit]

@airindia I’ve sent you the details on DM within a minute, FYI.
Pls tell me if this is even worth wasting time on, or is even child safety not a good enough reason for you to pay attention to customers.

[Akshay Chitnis @AkkiChit]

I’ve had @SingaporeAir @cathaypacific @IndiGo6E offer different flights on the same day, even a complimentary upgrade for simple issues like 10 min rescheduling.
But @airindia wants me to pay because they can’t retain the seats I have booked in advance.

[Akshay Chitnis @AkkiChit]

-refund possible, 25% of total fees
-it is definitely not air India’s fault. (Said to me repeatedly).
- it has happened due to system error.
- cannot change booking class.
-cannot change flight from their end: I have to pay 45k in total.

[Akshay Chitnis @AkkiChit]

Begged to the customer care, then supervising officer for a total of 1.5 hours.

Takeaways from the chat:
- nothing can be done, me my wife and 3 year old child should sit separately.
- 3 year old children are very safe between strangers and can manage themselves
(..continued)

[Akshay Chitnis @AkkiChit]

@airindia Spent an hour on call with your customer care, including a supervisor, after repeated begging.

Was told there’s nothing we can’t do.
Almost made me believe it’s my fault. PNR sent on DM. See for yourself.

[Akshay Chitnis @AkkiChit]

@FilipMuysoms Turkish cap sign?

[anand mahindra @anandmahindra]

Mumbai. The (Re-) Making of a Megalopolis.

[Akshay Chitnis @AkkiChit]

@nihardesai7 Man on a mission

[Akshay Chitnis @AkkiChit]

@EduardoHagn Callagher. As 8. Rice & Partey at 6.

[Akshay Chitnis @AkkiChit]

@nihardesai7 @pmcancercentre @PanktiMehta24 @Amitasdesai @UofT @UHN @NicoGagelmann @tomam04 @DoctorBhavsar @Torsadepointles @drsanjeev1980 So proud, big man!

[Akshay Chitnis @AkkiChit]

@nihardesai7 Does Elon now need to physically arrive and press the “Following” tab for you? 😂🤣

[Akshay Chitnis @AkkiChit]

@nihardesai7 @EHA_Hematology EHA called. You already got the top rank. Chill.