Alain Bengochea

Associate Professor of Multilingual Education at UNLV

[Alain Bengochea @AlainBengochea]

@AmericanAir @Minne_miraaa My email is [email protected]

[Alain Bengochea @AlainBengochea]

@AmericanAir @Minne_miraaa respectfully request a formal review of this disruption and mishandling of this situation. Thank you for your time and attention. I look forward to your response.
@AmericanAir

[Alain Bengochea @AlainBengochea]

@AmericanAir @Minne_miraaa To summarize, we experienced: Denied boarding despite timely check-in and arrival at the gate, Replacement by standby passengers, A security violation involving our checked baggage, Hostile treatment from customer service staff
@AmericanAir

[Alain Bengochea @AlainBengochea]

@AmericanAir @Minne_miraaa To make matters worse, we encountered unprofessional and distressing behavior from customer service staff at the rebooking desks near Gates 30 and 12.
@americanair

[Alain Bengochea @AlainBengochea]

@AmericanAir It has been a week since I contacted your customer service and have not received a response.

Sincerely, Alain Bengochea (Confirmation Number: KCSGD)

[Alain Bengochea @AlainBengochea]

Writing to express serious concerns regarding Flight 3076 from Miami to Las Vegas on July 16. My young son and I arrived at the airport more than 2.5 hours before departure, checked in 2 bags, and reached gate within the required 15-minute boarding window. @AmericanAir

[Alain Bengochea @AlainBengochea]

@AmericanAir This contradicts federal security regulations requiring that passengers and their checked bags travel together (per TSA, FAA, and ICAO guidelines). This lapse raises serious safety and legal concerns. @AmericanAir

[Alain Bengochea @AlainBengochea]

@AmericanAir I respectfully request a formal review of this disruption and mishandling of this situation. Thank you for your time and attention. I look forward to your response.
@AmericanAir

[Alain Bengochea @AlainBengochea]

@AmericanAir To summarize, we experienced: Denied boarding despite timely check-in and arrival at the gate Replacement by standby passengers A security violation involving our checked baggage Hostile treatment from customer service staff @AmericanAir

[Alain Bengochea @AlainBengochea]

@AmericanAir To make matters worse, we encountered unprofessional and distressing behavior from customer service staff at the rebooking desks near Gates 30 and 12. @americanair