Alan Thompson

I thoroughly enjoy helping others develop their potential whether through work or through sport.

[Customer Attuned @Customerattuned]

#Newblog from @PeterLavers with 5 key factors to consider when implementing a #B2B #VoiceoTheCustomer programme featuring the use of #NPS - #NetPromotorScore. Is it flawed for those that deal with Strategic #Partnerships & #KeyAccounts?
#CustomerStrategy #KeyAccountManagement

[Customer Attuned @Customerattuned]

Brilliant #insight from @PeterLavers and Rachel Waterfield on really listening to your #B2B customers rather than just 'doing surveys'.
#thoughtleadership #customercentric #VoC #B2Btrust #customerstrategy #CX #custexp #customerexperience #custserv

[Peter Lavers @PeterLavers]

Strategic Objectives - Be Careful What You Wish For!
In this #newblog I discuss the #UnintendedConsequences of Un-#CustomerCentric #Strategy https://t.co/R0LvSxHoao
#customercentricity #customerstrategy #custexp #leadership #B2Btrust #CRM
@alanthom90 @MarkHollyoake @ellieluk

[Customer Attuned @Customerattuned]

Our director @PeterLavers has a wealth of experience in #customermanagement. Get in touch to find out how he can help your business be more #customercentric.
#CRM #custexp #CX #custserv #marketing #B2B #trust #NPD

[Customer Attuned @Customerattuned]

Excellent discussion between our Head of People Capability @Alanthom90 and Chris Withers, Broker Distribution Director at Ecclesiastical Insurance on how brokers and insurers can differentiate themselves. https://t.co/CLZ15GUvL6
#leadership #training #B2B #peopledevelopment

[Customer Attuned @Customerattuned]

Excellent #insight from @justindoo and @PeterLavers on #customercentric #salesmanagement and #accountmanagement.
#customercentricity #customerstrategy #B2BTrust #custexp #custserv #leadership #thoughtleadership

[Customer Attuned @Customerattuned]

Excellent advice from @alanthom90 on taking stock of your business and its performance. https://t.co/tSz6qzFBia
#B2B #leadership #trust #KAM #B2Btrust #businessperformance #customercentricity #trainingneeds #training #staffdevelopment #peopledevelopment

[Peter Lavers @PeterLavers]

In the latest episode of the @customerattuned #CustomerCentricity Corner I discuss with @justindoo a common tension in #B2B – how to balance short-term #salesculture with #trust-based #customerculture - https://t.co/e3O6MQ86v4
#B2Btrust #sellingskills #customercentric #KAM

[Dr Mark Hollyoake @MarkHollyoake]

B2B Leaders ; Make Trust Building A Reality https://t.co/qjgPd76EeZ

[Dr Mark Hollyoake @MarkHollyoake]

At last he's done it!!! Great news for anyone passionate about #customercentricity! New
@peterlavers #YouTube series on what it means in #B2B, starting with @OdameMumbi of @RMBCIB.
#CX #custexp #custserv #leadership
@ellieluk
@alanthom90
@db16ltd
@cranstonp

[Customer Attuned @Customerattuned]

How do companies measure investment in #training?
Real #insights from @alanthom90 and @db16ltd on #salestrainingprogram #measurement.
#salescapability #traininganddevelopment #leadershipdevelopment #leadership #staffdevelopment #KAM #accountmanagement
https://t.co/pStjWNDv8s

[Customer Attuned @Customerattuned]

The latest episode of @PeterLavers' #CustomerCentricity Corner is out! Excellent #insight from William Makower of @PanlogicLtd on #DigitalTransformation.
#leadership #B2B #B2Btrust #customercentric #transformation #change #NewNormal #custexp #Innovationn https://t.co/ODIFXATK8n

[Peter Lavers @PeterLavers]

Yes - Alan is an absolute pleasure to work with. Well worth a chat with him about your #B2B #training needs.
#peopledevelopment #leadership #B2Btrust #trust #customercentricity #OrganisationalPerformance #TrainingandDevelopment #competencies #competencyframework

[EllieAnne @ellieluk]

Such a productive #meeting ..! Even though I was there virtually :-) #teamspirit #leadership #powerfulleadership @Customerattuned

[Peter Lavers @PeterLavers]

The latest episode of the @Customerattuned
#CustomerCentricity Corner is out! Real #insight from James Leese on #CustomerStrategy.
#leadership #B2B #B2Btrust #customercentric #strategy #customerculture
https://t.co/bj1s0kpeeY

[Customer Attuned @Customerattuned]

More #thoughtleadership from @PeterLavers and James Leese on #B2B #customerstrategy.
#leadership #B2Btrust #customercentricity #custexp #custserv #strategy

[Customer Attuned @Customerattuned]

#StaffSpotlight: @alanthom90. Alan is our
Head of People Capability. Get in touch with him for the design and delivery of virtual, classroom and blended #training solutions in all aspects of #B2B #accountmanagement.
#KAM #HR #staffdevelopment #salesskills
https://t.co/Js0LCx3PJ9

[Peter Lavers @PeterLavers]

Excellent session with the @Customerattuned team today discussing all things #B2Btrust, #customercentricity, #customerstrategy, #accountmanagement and #peopledevelopment.
@MarkHollyoake @alanthom90 @ellieluk @cranstonp @db16ltd
#B2B #trust #kam #leadership
https://t.co/chVcLudutV

[Customer Attuned @Customerattuned]

Why Build #Trust? Brilliant analysis and explanation of #B2Btrust from @MarkHollyoake showing what results can be expected if a company places trust at its heart. Vital reading for anyone in #B2B.
#leadership #thoughtleadership #KAM #customercentricity
https://t.co/JhMwWUTeQv

[Peter Lavers @PeterLavers]

Yes - this is essential reading for anybody who's passionate about #trust and #ethics in business. @MarkHollyoake's work on #B2btrust is ground-breaking and will change the way you lead in your company. Get in touch to find out more https://t.co/6hDGg8uaji
#B2B #businessethics