Alaska Communications

Keeping Alaskans connected with internet, voice and IT services for more than 120 years. For support, visit our website.

[Alaska Communications @AlaskaComm]

@TcgCollectorYT Thank you for letting us know. Is the issue still happening today?

[Alaska Communications @AlaskaComm]

@FlyHomeAK42 Where are you located?

[Alaska Communications @AlaskaComm]

10:38 A.M.: We're responding to a fiber cut impacting voice and internet services in the southeast area of Fairbanks. You do not need to submit a trouble ticket at this time as we're aware of the issue and working to resolve it as quickly as we can. Thank you!

[Alaska Communications @AlaskaComm]

@pendejopp 1-800-808-8083

[Alaska Communications @AlaskaComm]

@ONELONEDOLPHIN Hi Dr. Chadwell, the issue has been resolved. If your service did not automatically restore, please power cycle your modem. Thank you!

[Alaska Communications @AlaskaComm]

9/14 8:24 P.M.: Voice service is now fully restored. Thank you for your patience as we worked through this event.

[Alaska Communications @AlaskaComm]

9/14 7:48 A.M.: Good morning, some voice service in Anchorage is now restored. We will continue working until all voice service is restored. Thank you for your patience and thank you to our crews who worked through the night.

[Alaska Communications @AlaskaComm]

1:28 P.M. The majority of our services have restored. Our technical team continues to work toward full restoral. If your service did not come back online, we recommend power cycling your modem.

[Alaska Communications @AlaskaComm]

12:22 P.M. We are investigating a networkwide disruption. We’ll share an update as we have more information. We apologize for the inconvenience.

[Alaska Communications @AlaskaComm]

Our thoughts are with everyone affected by flooding along the Mendenhall River. Due to the flooding, some ACS customers in the Juneau area may be experiencing service disruptions. Our teams are actively working to restore service as quickly & safely as possible.

[Alaska Communications @AlaskaComm]

@Wife228 Found your account! We will send this to a manager to escalate it for you.

[Alaska Communications @AlaskaComm]

7/8 10:00 A.M. Most services in Nenana are restored. If your service did not automatically restore, please power cycle your devices. We will continue to monitor wildfire activity in the area.

[Alaska Communications @AlaskaComm]

Our network has been impacted by the Interior wildfires. We’re determining the impact and will share updates as we have them. Thank you to the firefighters, first responders and volunteers working to fight these fires.

[Alaska Communications @AlaskaComm]

Once it is deemed safe, we will determine the level of damage and create a repair plan. Thank you to the firefighters, first responders and volunteers working to fight these fires, and our technicians for working to stabilize our service. (2/2)

[Alaska Communications @AlaskaComm]

@ONELONEDOLPHIN Good morning! You can submit a request on our website chat 24/7. This chat is accessible via mobile phones if your home internet is down. We look forward to helping you with this.

[Alaska Communications @AlaskaComm]

MAY 19 3:17 A.M.: We have resolved the network disruption and services are being restored. Thank you for your patience. If your service isn’t working, please reboot your modem by powering it off, waiting several minutes and powering it back on.

[Alaska Communications @AlaskaComm]

MAY 18 8:50 P.M.: Good evening, we are experiencing a statewide network disruption that may be causing slow internet speeds for some customers. This is our top priority and we are working to restore service as quickly as possible.

[Alaska Communications @AlaskaComm]

@goshrx Hi Neil, we post these messages on our 800-number phone tree as well.